Contact Ford Credit
We are here to provide guidance and answer your questions.
Call
Speak to a customer service representative or use our 24-hour automated support. Have your account number ready.
For those who are hard of hearing or speech impaired, contact the Operator Relay Service by dialing 711.
Customer Support Hours
Monday–Friday, 7 a.m.–7 p.m. CT
Saturday, 7 a.m.–3 p.m. CT
*New York City residents: Please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca.
Secure Form
Service Member Civil Relief Act (SCRA) or other military/service member protection requests, click here to fill out this secure form. A representative will reply within 24–48 hours.
California Privacy Choice requests, click here to fill out this secure form. A representative will reply within 24–48 hours.
All other inquiries, please call Ford Credit Customer Service at 1-800-727-7000.
This page is only for Personal, family, or household (personal) customers. For Ford Pro FinSimple commercial customers, please visit the Ford Pro FinSimple Page or contact our Care Team at 1-877-63-FLEET (1-877-633-5338).
Need help now? Find answers to your questions and more on the FAQ page.
Ford Credit — NMLS #3018