¿Por qué SYNC 3 muestra una pantalla en blanco?
Ayuda>SYNC>Resolución de Problemas>¿Por qué SYNC 3 muestra una pantalla en blanco?

What should I do if I have an issue with my SYNC screen?

If you need assistance with SYNC®* issues unrelated to SYNC updates (e.g., blank or frozen screen, missing touchscreen buttons, etc.), see the troubleshooting steps below.

If your SYNC issue is related to a recent SYNC update, see the ¿Cómo soluciono los problemas de las actualizaciones del software SYNC? article.

Step 1: Verify that you have the latest SYNC version.

  1. Have your Vehicle Identification Number (VIN) available.
  2. Ir a Página de Actualizaciones de SYNC y Navegación e ingresa tu VIN.
  3. Click on Check for updates to confirm the status of your SYNC software.

Step 2: Perform a key cycle.

If you have verified your SYNC software version is current, and you are still having an issue, perform a key cycle.

  1. Apaga el vehículo. The vehicle's engine should not be running, and the vehicle should not be in accessory mode. 

    Note: Many newer vehicles will keep the radio on, even when the car is turned off until a door is opened.

  2. Open the driver’s door and lock the door.
  3. Close the driver’s door.
  4. Wait two minutes and ensure the radio display turns off.
  5. Restart the vehicle. 

Step 3: Perform a soft reset.

If the key cycle did not resolve your issue, perform a soft reset of the SYNC system.

  •  If your vehicle is equipped with a Power button on the entertainment center, press and hold both the Power button (center of the Volume knob) and the Seek Right button** for 10 seconds.

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  • If your vehicle is not equipped with a Power button on the entertainment center, press and hold both the Volume Down y Seek Right buttons** on the steering wheel column for 10 seconds.

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If you are still experiencing an issue, contact your Concesionario Ford to have your vehicle inspected.

*No conduzcas si estás distraído. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.

**The actual location and appearance of the buttons can vary by vehicle year and model. Consulta los Consulta el Manual del Propietario para encontrar información específica sobre tu vehículo.