What should I do if text messaging is not working?
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What do I do if I cannot send text messages using SYNC?

If you are unable to send text messages using SYNC®*, try restarting and pairing your phone using the instructions below.

  1. Reinicia el teléfono.
    1. Turn off the device.
    2. Remove the device's battery (if applicable).
    3. Turn on the device.

    4. Allow the phone to re-pair with your vehicle.

      Note: If the phone does not pair with your vehicle, continue to Step 2.

  2. Try sending a text message. 
    • If it goes through, your issue is resolved.
    • If it does not go through, proceed to step 3.
  3. Conecta el teléfono.
    1. Remove the paired device from SYNC.
    2. Pair your device again.

If you need additional assistance, contact the Ford Customer Relationship Center using our Chat en Vivo option or by calling 1-800-392-3673.

*No conduzcas si estás distraído. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.