SYNC 4 Connected Navigation Renewal Frequently Asked Questions
Learn more about the SYNC®* 4 Connected Navigation** trial and renewing your Connected Navigation plan in the frequently asked (FAQs) below.
Connected Navigation Plan FAQs
Select a question from the drop-down options below for more information.
Can I cancel my Connected Navigation plan?
Unfortunately, Connected Navigation is non-refundable. However, for the remainder of your Connected Service plan, you will have access to great content such as weather information, YELP reviews of locations you wish to visit, and other pertinent information.
Where can I find the option to purchase or renew Connected Navigation?
You can purchase or renew Connected Navigation within 30 days of the subscription expiration date. In the case of a free trial, you can only renew within 30 days of its expiration date.
Visita el Ford Connected Services website to purchase or renew your Connected Navigation option.
You can also log in to the FordPass®† App to access the website:
- Ingresa a la Aplicación FordPass.
- Scroll down to Connected Services under Glove Box.
- Click on the link provided to access the connected service's website.
When does the free trial period start?
The free trial begins on the vehicle's warranty start date.
Can a second owner of the vehicle take advantage of the free trial?
Yes. However, the free trial period must fall between the vehicle's warranty start date and the free trial’s end date.
How much does Connected Navigation cost?
$80 per year.
What should I do if I entered my credit card information, but the purchase option remains grayed out?
Ensure the following:
- The radio button must be selected to set the credit card entered as the default card.
- The radio button must be selected for Terms and Conditions.
- The security code on the back of the credit card, credit card expiry, credit card number, and name on the credit card must be entered exactly as they appear.
If there is still an issue, contact your credit card provider.
Note: If you completed the purchase on the Ford Connected Services website but have not received an email confirmation, check your junk mail to see if it appears there.
Will I be able to auto-renew?
No. Credit card information is not stored. You will need to manually renew within 30 days of the expiration date. Reminder notifications will appear on your vehicle's SYNC screen and in the FordPass† App before 30 days and during the 30 days.
If renewal has not been done prior to the expiration of the services, you will notice that the full functionality of the Connected Navigation (90-day trial) services is not available. You will have the option to purchase the Navigation subscription at any time to return the full functionality of the Connected Navigation (90-day trial) services. The purchase would then be for one calendar year, with the purchase date as the start date.
What does it mean if I get a "No Services Available" message when I try to sign up?
This means your vehicle is not eligible for Connected Navigation (90-day trial).
*No conduzcas si estás distraído. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.
**Services require SYNC®4 or newer, activation through FordPass® App (subject to los Términos de FordPass ), modem activation, and a Connected Navigation service plan. Equipped vehicles come with a 90-day Connected Navigation trial from new vehicle warranty start date, after which purchase is required. Los servicios conectados y las características dependen de la disponibilidad de la red de AT&T compatible. La tecnología que evoluciona/red móvil/capacidad del vehículo pueden limitar la funcionalidad e impedir el funcionamiento de las características conectadas.
†The FordPass App, compatible with select smartphone platforms, is available through a free download. Se pueden aplicar tarifas por mensajes de texto y datos.