Can you tell me more about Software Updates for my Ford?

Software Updates introduce new features and updates, ensuring you are always enjoying the best version of your vehicle.

Software Updates occur on a rolling basis. Por defecto, tu vehículo comenzará el proceso de actualización en cuanto haya disponible una nueva versión. Keep an eye out for Software Update icons to show up on your vehicle's SYNC^®** screen for information about your update.

Yes. You will be notified if an update is pending and requires your permission to continue. Si una actualización no requiere acción y puede realizarse de fondo, recibirás una notificación una vez que se complete.

You will be notified via the SYNC 4 system, Ford Support website, and in the FordPass App. 

• The SYNC 4 screen will display a message in the top banner area if updates are available, in progress, the update was successful, or if the update was unsuccessful.
• You will receive push notifications to the device you use to access the FordPass^®* App. FordPass will have additional information about the software update in your Message Center.
• If you are enrolled Software Updates, but do not use FordPass, you will get email notifications about software updates. You can view updated details by clicking the Tell Me More button within the email message.
• You can also check the update status in System Updates under SYNC System Settings.

Puedes consultar la disponibilidad de una actualización en la pantalla Update Details (Detalles de Actualización) del vehículo. You can also visit the FordPass App and your Ford Account dashboard to view the update details.

Depende. Algunas actualizaciones requieren que tu vehículo no esté en movimiento por un período breve (estacionado y apagado). If that is the case, we will notify you ahead of time, so you can prepare. See the "Will I be notified when a software update is available?" FAQ. To ensure you will not need your vehicle during your scheduled update time, it is best to set your recurring schedule at a time when you know you will not need your vehicle (e.g., overnight, during work, etc.). Other updates complete seamlessly in the background and will not require a schedule.

You can find this information in your vehicle and by logging in to your FordPass App or Ford Account.

• On your vehicle's SYNC screen, go to the Settings menu and tap on System Updates to learn more. 
• In the FordPass App, you will get an alert on your Home screen where you can view the most recent successful software update details.

Algunas actualizaciones requieren que tu vehículo no esté en movimiento por un período breve (estacionado y apagado), con un período de solo dos minutos para cancelar, en caso que necesites hacerlo. When you set a recurring schedule, you can ensure that these types of updates will occur when you will not be driving (e.g., overnight, during work, etc.). You’ll get an in-vehicle reminder before the update takes place. 

Recibirás un recordatorio en el vehículo hasta 24 veces antes de la hora de instalación programada. You will have the ability to change your scheduled time up to two minutes before the update starts. You will also see a reminder in your FordPass App and on your Ford Account dashboard.

Yes, but it is not recommended. With Automatic Updates on, you will have a seamless update experience and receive the latest features and enhancements without missing a step.

No, you cannot cancel a Software Update once it has started.

You will be notified in your vehicle as well as in your FordPass App and on your Ford Account dashboard. You will see a "Success" message on your vehicle's SYNC screen.

When it is required for the update, connecting your vehicle to Wi-Fi can help you download Software Updates faster. You can check in your FordPass App and on your Ford Account dashboard if Wi-Fi is required for a pending update.

No en este momento.

When updating your vehicle, Wi-Fi helps ensure the fastest download process. Algunas actualizaciones solo pueden estar disponibles para descargarse en tu vehículo por Wi-Fi, por eso, para obtener la experiencia más fluida, mantén Wi-Fi activado y conectado donde esté disponible. If Wi-Fi connectivity is spotty, there are some updates that are available for download via your cellular connection. Your System Update Status on your Ford Account and in the FordPass App will let you know if Wi-Fi is required.

Te recomendamos setting a recurring schedule and connecting your vehicle to a frequently used and in-range private Wi-Fi network in order to get updates as soon as they become available

Puede haber algunas razones:

• Your vehicle may not support Software Updates. Consulta tu Manual del Propietario to be sure.
• If you have turned Automatic Updates off, you must have notifications turned on in order to get Software Updates.
• Debes tomar acción para continuar con la actualización. Check your vehicle's SYNC screen, your Ford Account dashboard, or the FordPass App to see if you have an update pending.

Three potential scenarios could cancel an update:

• Automatic Updates are turned on, but a schedule is not set. When this happens, you will be notified on your vehicle's SYNC screen. Setting a schedule will trigger the update again.
• Automatic Updates are turned off and Notifications are turned on, but a one-time consent was required and not provided. You will not be notified if this happens. Turning on Automatic Updates will trigger the update again. Contact your Concesionario Ford if you think you have missed an update.
• Automatic Updates are turned on but the additional consent window has passed. When this happens, you will not be notified. Setting a schedule will prevent this from happening again. Contacta a tu Concesionario Ford if you would still like to update.

There are a couple of things that may be going on:

• Automatic Update Notifications are not turned on. Change your System Update settings.
• An update may not be available yet.
• Your vehicle may not be equipped with Software updates.
• Your vehicle is out of Wi-Fi or cell range.

Most likely, the requirements for the update were not met. Typically, this means the vehicle was not off, in Park (P), or the doors were open. You will be notified in-vehicle if the conditions are not met. 

Some Software Updates can be minor bug fixes, which may not result in any noticeable changes to your driving experience.

If you are unable to connect your vehicle to Wi-Fi, some updates can download through your vehicle's cellular network. However, Wi-Fi helps ensure the fastest download process, so for a seamless experience, keep Wi-Fi on and connected wherever available.

Note: Full map updates will only be available via Wi-Fi.