What do I do if the charge coupler/connector is stuck in my Ford electric vehicle?
If the charge coupler/connector is stuck in your vehicle, follow the steps below to remove the cord from your charging port.
- Asegúrate de que tu sesión de carga se haya detenido.
- Presiona el botón de desbloqueo junto al puerto de carga, luego extrae el cargador.
- If the cord is still coupled to your vehicle, hold down the button on the plug handle and push in towards the plug.
Nota: Es posible que oigas un clic.
- Intenta tirar firmemente del cable.
- If the cord is still unable to be removed, visit the "DC Charging - Stop Charging" section of your Manual del Propietario.