Ford Connectivity Package Terms and Conditions

Legal Language Text : English (U.S.)

The Connectivity Package Terms ("Terms") along with any other terms and conditions presented at time of purchase, including the Payment Terms and Conditions (the "Contract Documents"), govern your use and purchase of the Connectivity Package (as defined below) for the vehicle specified (also referred to herein as "Connected Service") between you and Ford Motor Company ("Ford", "we", "us"), located at One American Road, Dearborn, Michigan 48126. The Lincoln Motor Company ("Lincoln", "we", "us") is a brand of Ford.

1. Connected Service Requirements

Your Connectivity Package includes the following features for your Ford or Lincoln vehicle:

• Cellular connectivity (for vehicles with Digital Experience or SYNC^® 4/ 4A)
• Connected Navigation (for vehicles with SYNC 4/ 4A)
• Audio and video streaming
• Entertainment (Games and Karaoke)
• Unlimited Wi-Fi^® hotspot (4G or 5G, depending on model year and make of your Ford or Lincoln vehicle)

In order to use the Connectivity Package features, you may be required to create or log in to an account and accept third-party terms and conditions on your in-vehicle screen in order to download apps and use the features of such apps. Additional information regarding the Connectivity Package features can be found in your vehicle Owner's Manual.

2. Data Plan

Your Connected Service comes with an unlimited data plan, subject to the following exceptions:

• Ford may temporarily slow your data speeds (i) if such data usage reaches or exceeds 50GB within a billing cycle or (ii) due to network limitations.
• If more than 50% of your data usage is in a roaming country during a consecutive 60-day period, Ford may cancel or limit your data plan.
• You agree not to use the Connected Service in any manner that has the effect of excessively contributing to network congestion, hindering other customers' access to the network, or degrading network performance. Ford may take any and all reasonable actions necessary to prevent use of the Connected Service for abusive or illegal purposes.

3. Wi-Fi^® Hotspot

Your Connected Service comes with a Wi-Fi hotspot that can connect to up to 10 Wi-Fi-capable devices concurrently, up to 50 feet away from your vehicle.

4. Product Term, Autorenewal, Terms and Billing Initiation

If you purchased your Connectivity Package as a one-time purchase (and not as a monthly or annual plan), your Connected Service functionality will be available on your vehicle for a minimum period of seven years from your vehicle’s new-vehicle warranty start date, after which it may automatically expire.

If you have a complimentary trial, the term of your Connected Service begins when you activate your Connected Service in the FordPass^® or Lincoln Way^® app. You have one year from vehicle purchase to activate the complimentary trial. If you purchase a Connected Service Plan after the expiration of the complimentary trial, your Connected Service term begins on the day on which you purchase your Connected Service Plan and continues until the expiration date indicated on your order confirmation and in the FordPass or Lincoln Way app (the “Subscription Period”). Connected Service Plans are vehicle-specific and nontransferable.

If you purchased an automatically renewing Connected Service Plan, it will automatically renew unless you cancel prior to your next billing cycle. If your Connected Service does not automatically renew, it will end on the last day of your Subscription Period, and you will be required to purchase a new Connected Service Plan if you would like to continue receiving your Connected Service.

For automatically renewing Connected Service Plans, you will be charged the plan amount (plus any applicable taxes) on an annual basis, unless you cancel. Payment will be taken from the default payment method you have selected in your Ford or Lincoln Account. You are solely responsible for making sure that the payment information in your Ford or Lincoln Account is up to date.

5. Cancellation / Termination

If you purchased an automatically renewing Connected Service plan, you may cancel it through your Ford or Lincoln Account within 14 days of activation of your Connected Service plan (and receipt of your initial order confirmation) for a full refund, but your ability to use the Connected Service will end immediately. Ford/Lincoln will provide a maximum of (1) full refund per Connected Service per customer. After the first 14 days, you may cancel your Connected Service at any time, but your purchase of the Connected Service will be nonrefundable. If you choose to cancel, the Connected Service will remain active until the end of the Subscription Period, at which point it will end and you will need to purchase a new Connected Service plan if you want to continue using the Connected Service. This Connected Service is vehicle-specific, and each vehicle added to your Ford or Lincoln Account must have its own Connected Service plan.

If you purchased an automatically renewing Connected Service plan, we recommend you cancel your Connected Service if you sell or otherwise transfer your vehicle.

You can manage or cancel your Connected Service by logging into your Ford or Lincoln Account at Ford.com/technology/connected-services or Lincoln.com/technology/connected-services or through your FordPass^® or Lincoln Way^® account.

We may terminate the Connected Service or suspend temporarily part or all of your access to the Connected Service at any time (acting reasonably) by written notice (including by email to your current registered email address) for reasons including (but not limited to) the following:

• Your authorized payment method in your Ford or Lincoln Account is expired or we are otherwise unable to process payment for your Connected Service;
• You commit a serious or persistent breach of these Terms;
• Circumstances arise where (in our reasonable opinion) such action will mitigate an identified risk or prevent the Connected Service, FordPass^®, Lincoln Way^®, or associated systems from being abused, manipulated, or otherwise undermined by you or your device; or
• Where Ford decides to no longer offer any Connected Services through FordPass or Lincoln Way.

6. Amendments to the Connected Service and These Terms

Ford/Lincoln may change, update, improve, correct, modify, suspend, limit, discontinue, or eliminate all or part of your Connected Service and/or all or any portion of these Terms from time to time and at its discretion. Where required by law or at our discretion, Ford/Lincoln will provide notice of such amendment to you using email and/or your mailing address, or any other contact information we have for you at our discretion. Where required by law, this notice will be provided at least thirty (30) days before the amendment comes into effect and will set out, where required by law, the new clause, or the modified clause, and the date on which the amendment will come into effect. You may refuse the amendment and rescind or cancel your Connected Service plan without cost, penalty, or cancellation by sending us notice to that effect no later than thirty (30) days after the amendment comes into force using the information in the notice. To the fullest extent permitted by law, your continued subscription to your Connected Service plan after the date specified in such notice constitutes your full acceptance of, and agreement to be legally bound by, the Terms, as revised.

7. No Warranties

Ford/Lincoln make no representations or warranties regarding the functionality of your Connected Service, including that your Connected Service will be free from errors, inaccuracies, delays, defects, and/or omissions. Ford/Lincoln make no representations or warranties that your Connected Service will be available uninterrupted and in a fully operating condition at all times. Your Connected Service is provided on an "as-is" and "as-available" basis, and you use it solely at your own risk.

To the fullest extent permitted by applicable law, Ford/Lincoln disclaim any representations or warranties related to your Connected Service, whether express, implied, statutory, or otherwise.

8. Limitation of Liability, Indemnity and Release

By purchasing and using your Connected Service, you understand and agree that Ford/Lincoln and our affiliates, subsidiaries, officers, directors, employees, shareholders, representatives, agents, dealers, dealer associations, licensors, partners, suppliers, and advertising and promotions agencies (collectively, the “Releasees”) are not liable for any loss or damage which arises from use of your Connected Service or breach of these terms, including any loss of use of the Connected Service in the event that it is unavailable or modified in any way.

By using your Connected Service, you agree that you will defend, indemnify, release, and hold harmless the Releasees from and against any liabilities, claims, damages, and expenses (including reasonable legal fees and costs) arising out of any use of your Connected Service by or through you, your breach or alleged breach of these Terms, or your violation or alleged violation of the patent, copyright, trademark, proprietary, or other rights of third parties. Nos reservamos el derecho de asumir la defensa y control exclusivo de cualquier asunto sujeto a indemnización de su parte en cuyo caso se compromete a cooperar con nuestra defensa por dicha demanda.

YOU UNDERSTAND AND AGREE THAT YOUR PURCHASE AND USE OF THE CONNECTED SERVICE IS AT YOUR OWN DISCRETION AND RISK, AND NONE OF FORD/LINCOLN AND OUR AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, SHAREHOLDERS, REPRESENTATIVES, AGENTS, AND SUPPLIERS ARE RESPONSIBLE FOR ANY DAMAGES THAT RESULT FROM YOUR PURCHASE AND USE OF THE CONNECTED SERVICE, INCLUDING WITHOUT LIMITATION, ANY FAILURE TO COMPLETE TRANSACTIONS IN ACCORDANCE WITH YOUR INSTRUCTIONS.

9. Privacy

Ford collects and uses personal information to administer and process the purchase of your Connected Service. The FordPass^®/Lincoln Way^® Privacy Policy applies to personal information that Ford/Lincoln may collect from you in connection with your use of the Connected Service through your FordPass/Lincoln Way Account. Please review our Corporate Privacy Policy at ford.com/help/privacy/ for more information about our privacy practices and your Connected Service, including procedures for resolving concerns.

10. Applicable Law; Place of Contract and Venue

These Terms are governed by, and construed in accordance with, the laws of the state of Michigan (except in relation to any conflict of law provisions thereof). Unless local law mandates otherwise, Ford/Lincoln and you agree that all lawsuits arising from or relating to these Terms shall be brought in the federal and state courts located in Wayne County, Michigan. You consent to the jurisdiction of Wayne County courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis.

11. Contáctanos

You can view and manage your Connected Service details, including terms and conditions, cancellation, and refund policies, 24/7 by logging in to your account at Ford.com. If you have any questions or concerns, contact us:

Teléfono:

800-392-3673 (EE. UU.)
800-232-5952 (TDD para personas con discapacidad auditiva)
Available M–F 8:00 a.m.–11:00 p.m.
Available Sat. 8:00 a.m.–8:00 p.m. EST

Mail:

Ford Motor Company
Centro de Relaciones con el Cliente
P.O. Box 6248
Dearborn, MI 48126

Prácticas de Red

Acceptable Use Policies

1. Acceptable Use Policy

Ford is at all times committed to complying with the laws and regulations governing use of the internet email transmission and text messaging and preserving for its customers the ability to use Ford's service and the internet without interference or harassment from other users. La Política de Uso Aceptable ("AUP") está diseñada para ayudar a lograr estos objetivos.

Al utilizar Servicios de IP, según se define a continuación, el Cliente acepta cumplir con esta Política de Uso Aceptable y seguir siendo responsable de sus usuarios. Ford se reserva el derecho de cambiar o modificar los términos de la AUP en cualquier momento. El uso por parte del Cliente de los Servicios de IP después de que se publiquen los cambios en la AUP constituirá la aceptación de cualquier término modificado o adicional.

2. Scope of the AUP

The AUP applies to the Ford services that provide (or include) access to the internet or are provided over the internet or wireless data networks (collectively “IP Services”).

3. Prohibited Activities

Prohibiciones Generales:

Ford prohibits use of the IP Services in any way that is unlawful, harmful to or interferes with use of the network or systems, interferes with the use or enjoyment of services received by others, infringes intellectual property rights, results in the publication of threatening or offensive material, or constitutes spam/email/Usenet abuse, a security risk, or a violation of privacy.

Failure to adhere to the rules, guidelines or agreements applicable to search engines, subscription web services, chat areas, bulletin boards, web pages, Usenet, applications, or other services that are accessed via a link from the Ford-branded website or from a website that contains Ford-branded content is a violation of this AUP.

Actividades Ilegales:

IP Services shall not be used in connection with any criminal, civil, or administrative violation of any applicable local, state, provincial, federal, national or international law, treaty, court order, ordinance, regulation, or administrative rule.

Violación de los Derechos de Propiedad Intelectual:

IP Service(s) shall not be used to publish, submit/receive, upload/download, post, use, copy or otherwise reproduce, transmit, retransmit, distribute, or store any content/material or to engage in any activity that infringes, misappropriates, or otherwise violates the intellectual property rights or privacy or publicity rights of Ford or any individual, group, or entity, including but not limited to any rights protected by any copyright, patent, trademark laws, trade secret, trade dress, right of privacy, right of publicity, moral rights, or other intellectual property right now known or later recognized by statute, judicial, decision or regulation.

Material o Contenido Amenazante:

IP Services shall not be used to host, post, transmit, or retransmit any content or material (or to create a domain name or operate from a domain name) that harasses or threatens the health or safety of others.

Interacción Inapropiada con Menores:

Ford complies with all applicable laws pertaining to the protection of minors, including, when appropriate, reporting cases of child exploitation to the National Center for Missing and Exploited Children.

Pornografía Infantil:

IP Services shall not be used to publish, submit/receive, upload/download, post, use, copy or otherwise produce, transmit, distribute, or store child pornography. Ford informará al Centro Nacional para Niños Desaparecidos y Explotados cualquier violación de esta prohibición.

Spam/Email/Usenet Abuse:

Violation of the CAN-SPAM Act of 2003, or any other applicable law regulating email services, constitutes a violation of this AUP.

Spam/email or Usenet abuse is prohibited using IP Services. Examples of Spam/email or Usenet abuse include but are not limited to the following activities:

• Sending multiple unsolicited electronic mail messages or “mail-bombing” to one or more recipient;
• Sending unsolicited commercial email or unsolicited electronic messages directed primarily at the advertising or promotion of products or services;
• Sending unsolicited electronic messages with petitions for signatures or requests for charitable donations, or sending any chain mail related materials;
• Sending bulk electronic messages without identifying, within the message, a reasonable means of opting out from receiving additional messages from the sender;
• Sending electronic messages, files, or other transmissions that exceed contract for capacity or that create the potential for disruption of the network by virtue of quantity, size, or otherwise;
• Using another site’s mail server to relay mail without the express permission of that site;
• Using another computer, without authorization, to send multiple email messages or to retransmit email messages for the purpose of misleading recipients as to the origin or to conduct any of the activities prohibited by this AUP;
• Using IP addresses that the Customer does not have a right to use;
• Collecting the responses from unsolicited electronic messages;
• Maintaining a site that is advertised via unsolicited electronic messages, regardless of the origin of the unsolicited electronic messages;
• Sending messages that are harassing or malicious or otherwise could reasonably be predicted to interfere with another party’s quiet enjoyment of the IP Services or the internet (e.g., through language, frequency, size, or otherwise);
• Using distribution lists containing addresses that include those who have opted out;
• Sending electronic messages that do not accurately identify the sender, the sender’s return address, the email address of origin, or other information contained in the subject line or header;
• Falsifying packet header, sender, or user information whether in whole or in part to mask the identity of the sender, originator, or point of origin;
• Using redirect links in unsolicited commercial email to advertise a website or service;
• Posting a message to more than ten (10) online forums or newsgroups that could reasonably be expected to generate complaints;
• Intercepting, redirecting, or otherwise interfering or attempting to interfere with email intended for third parties;
• Knowingly deleting any author attributions, legal notices, or proprietary designations or labels in a file that the user mails or sends;
• Using, distributing, advertising, transmitting, or otherwise making available any software program, product, or service that is designed to violate this AUP or the AUP of any other internet service provider, including but not limited to the facilitation of the means to spam.

4. Security Violations

Los clientes son responsables de garantizar y mantener la seguridad de sus sistemas y de los equipos que se conectan y utilizan los Servicios de IP, incluida la implementación de los parches necesarios y las actualizaciones del sistema operativo.

Los Servicios de IP no pueden usarse para interferir, obtener acceso no autorizado o de otro modo infringir la seguridad del servidor de Ford (u otra parte), la red, el acceso a la red, los dispositivos de control o la computadora personal, el software o los datos u otro sistema, ni para intentar hacer cualquiera de las acciones mencionadas anteriormente. Ejemplos de violaciones de seguridad del sistema o la red incluyen, entre otros:

• Unauthorized monitoring, scanning, or probing of network or system or any other action aimed at the unauthorized interception of data or harvesting of email addresses;
• Hacking, attacking, gaining access to, breaching, circumventing, or testing the vulnerability of the user authentication or security of any host, network, server, personal computer, network access and control devices, software, or data without express authorization of the owner of the system or network;
• Impersonating others or secretly or deceptively obtaining personal information of third parties (phishing, etc.);
• Using any program, file, script, command, or transmission of any message or content of any kind, designed to interfere with a terminal session, the access to or use of the internet or any other means of communication;
• Distributing or using tools designed to compromise security (including but not limited to SNMP tools), including cracking tools, password guessing programs, packet sniffers, or network probing tools (except in the case of authorized legitimate network security operations);
• Knowingly uploading or distributing files that contain viruses, spyware, Trojan horses, worms, time bombs, cancel bots, corrupted files, root kits, or any other similar software or programs that may damage the operation of another’s computer, network system, or other property, or be used to engage in modem or system hijacking;
• Engaging in the transmission of pirated software;
• Using manual or automated means to avoid any use limitations placed on the IP Services;
• Providing guidance, information, or assistance with respect to causing damage or security breach to the network or systems of Ford’s Mobile Network Operator or to the network of any other IP Service provider;
• Failure to take reasonable security precautions to help prevent violation(s) of this AUP.

5. Customer Responsibilities

Customers remain solely and fully responsible for the content of any material posted, hosted, downloaded/uploaded, created, accessed, or transmitted using the IP Services. Ford no tiene responsabilidad alguna por cualquier material creado en la red del Operador de Red Móvil o al que se acceda a través de Servicios de IP, incluido el contenido proporcionado en sitios web de terceros vinculados a la red. Such third-party website links are provided as internet navigation tools for informational purposes only and do not constitute in any way an endorsement by Ford of the content(s) of such sites.

Los clientes son responsables de tomar las medidas correctivas inmediatas para corregir una violación de la AUP y ayudar a prevenir futuras violaciones similares.

6. AUP Enforcement and Notice

El incumplimiento por parte del Cliente de las pautas establecidas en esta AUP puede hacer que Ford tome medidas en cualquier parte, desde una advertencia hasta una suspensión o finalización de los Servicios de IP del Cliente.

Ford reserves the right to act immediately and without notice to suspend or terminate affected IP Services in response to a court order or government notice that certain conduct must be stopped, or when Ford reasonably determines that the Customer’s use of the affected IP Services may: (1) expose Ford to sanctions, prosecution, civil action, or any other liability; (2) cause harm to or interfere with the integrity or normal operations of network or networks with which Ford’s Mobile Network Operator is interconnected; (3) interfere with another Ford Customer’s use of IP Services or the Internet; (4) violate any applicable law, rule, or regulation; or (5) otherwise present an imminent risk of harm to Ford or Ford’s Customers.

7. Copyright Infringement & Digital Millennium Copyright Act

Ford respeta los derechos de propiedad intelectual de otros. La Ley de Derechos de Autor del Milenio Digital de 1998 (la "DMCA" que se encuentra en 17 U.S.C. § 512) establece que los propietarios de obras protegidas por derechos de autor que creen que sus derechos conforme a la ley de derechos de autor de EE. UU. han sido infringidos pueden informar sobre supuestas infracciones a proveedores de servicio como Ford. De conformidad con la DMCA y otras leyes aplicables, Ford mantiene una política que prevé la finalización de los Servicios de IP, en las circunstancias apropiadas, si se descubre que los Clientes son infractores reincidentes y/o si los Servicios de IP de los Clientes son utilizados de forma repetida para actos de infracción (la "Política de Infractores Reincidentes"). Ford puede finalizar los Servicios de IP en cualquier momento, con o sin previo aviso a los Clientes.

Ford no tiene obligación de investigar las posibles infracciones de derechos de autor en relación con materiales transmitidos por el Cliente o por otros usuarios de los Servicios de IP. Sin embargo, Ford procesará notificaciones válidas de una supuesta infracción en virtud de la DMCA, y la recepción continua de notificaciones de infracción para la cuenta del Cliente se utilizará como un factor para determinar si el Cliente es un infractor reincidente. Además, Ford puede participar voluntariamente, en términos aceptables para Ford, en programas de alertas de derechos de autor y respuesta gradual.

8. Incident Reporting

Any complaints regarding violation of this AUP by Ford Customer (or its user) should contact Ford (see below, in the section “How to Contact Us”). Where possible, include details that would assist Ford in investigating and resolving such complaint (e.g., expanded headers, IP address(s), a copy of the offending transmission, and any log files).

9. Cómo Ponerse en Contacto con Nosotros

Si tienes alguna inquietud, queja o duda sobre Ford, contáctanos en:

Ford Motor Company
Centro de Relaciones con el Cliente
P.O. Box 6248
Dearborn, MI 48126

Teléfono
800-392-3673
800-232-5952 (TDD para personas con discapacidad auditiva)

Available M–F 8:00 a.m.—11:00 p.m. EST

Available Sat. 8:00 a.m.–8:00 p.m. EST