Recall Information

Description

Typically, if you were to turn off your vehicle without it being in the park position, you should hear an audible chime and a not in park warning message should display in your instrument cluster. However, on your vehicle, it may be possible that the not in park warning message disappears too quickly with a shortened audible chime.

Safety Risk

If you were to exit the vehicle without it being in the park position or without the parking brake applied, it could result in unintended vehicle movement, increasing the risk of injury or crash.

Remedy

Ford Motor Company has authorized your dealer to reprogram the instrument panel cluster free of charge (parts and labor).

Next Steps

Description

On your vehicle, the supplemental owners guide does not include an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints

Safety Risk

Customers do not have access to an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints. Inability to access this information increases the risk of injury in the event of a crash.

Remedy

Ford Motor Company has provided an addendum, with the owner notification letter, that includes an accurate description of all head restraints and describes how to adjust and remove the head restraints for certain center seating positions. Please place the head restraint owners manual addendum provided with this letter in your vehicles glovebox with the supplemental owners guide. You do not need to visit your dealer, but you have the option to take your vehicle to a Ford or Lincoln dealer for assistance with properly installing the mailed owners manual addendum into your vehicles glovebox, free of charge parts and labor.

Next Steps

Description

According to fords records, the remedy software for 20S21 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in 20S21 may still exist typically, if you were to turn off your vehicle without it being in the park position, you should hear an audible chime and a not in park warning message should display in your instrument cluster. However, on your vehicle, it may be possible that the not in park warning message disappears too quickly with a shortened audible chime.

Safety Risk

If you were to exit the vehicle without it being in the park position or without the parking brake applied, it could result in unintended vehicle movement, increasing the risk of injury or crash.

Remedy

Ford Motor Company has authorized your dealer to reprogram the instrument panel cluster free of charge parts and labor.

Next Steps

Description

On your vehicle, one or more of the seatbacks may have an improperly assembled recliner mechanism.

Safety Risk

A seatback with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in the event of a crash, increasing the risk of injury.

Remedy

Ford Motor Company has authorized your dealer to inspect the seat backs and replace it if necessary free of charge - parts and labor.

Next Steps

Description

On some of the affected vehicles, the driver and or front passenger seatbelt retractor pretensioners may deploy inadvertently while the vehicles engine is on.

Safety Risk

Inadvertent deployment of the retractor pretensioner will result in the seatbelt being locked in position and will not retract or extend, which is noticeable to the occupant. A seatbelt that does not retract or extend may result in injury in the event of a crash.

Next Steps

Description

On some of the affected vehicles, the driver and or front passenger seatbelt retractor pretensioners may deploy inadvertently while the vehicles engine is on. If you already had 24S06 performed on your vehicle, Ford Lincoln is looking to inspect your vehicle again for more pretensioner date codes that have been determined to be defective.

Safety Risk

Inadvertent deployment of the retractor pretensioner will result in the seatbelt being locked in position and will not retract or extend, which is noticeable to the occupant. A seatbelt that does not retract or extend may result in injury in the event of a crash.

Next Steps

Description

The secondary digital torque sensor in your vehicles steering gear was calibrated with an inverted polarity. If the primary steering torque sensor experiences a failure or fault, the inverted polarity on the secondary sensor may cause the steering wheel to begin oscillating without warning alternating clockwisecounterclockwise when attempting to steer, due to the electric power assisted steering epas providing unintended steering assist.

Safety Risk

Unintended steering assist can lead to loss of vehicle control while driving, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to reprogram the power steering control module pscm free of charge.

Next Steps

Description

On your vehicle, it may be possible that the installed remanufactured transmission is missing an internal bearing.

Safety Risk

This may result in the transmission having harsh shifts, shudder or vibration, getting stuck in certain gears or check engine light cel illumination. This may also result in the transmission not engaging park, increasing the risk of a crash or injury.

Next Steps

Description

The air bag warning label was not installed on your vehicle.

Safety Risk

A missing airbag warning label can lead to a lack of customer awareness of the airbag system and its deployment in the event of a crash and can potentially hinder your understanding of the airbag system functionality, increasing the risk of a crash.

Remedy

Please review the air bag warning label provided with this letter. No other action is required.

Next Steps

Campaign:

24E13

Description

Powertrain control module pcm reprogramming

Next Steps