What should I do if I am having issues with the Ford+Alexa App?

1. Make sure your device is powered on and connected via a USB cable.
2. Disconnect all other devices plugged in or paired with SYNC via Bluetooth^®.
   • If the message “[user’s] phone detected” appears on the SYNC screen, the device has been detected and is working.
   • If the message does not appear, proceed to step 3.
3. Attempt the following actions in no particular order. If the following steps do not get the message to appear, proceed to step 4.
   • Ensure you are using a factory-supplied cable or one of equal quality.
   • Disconnect and reconnect your device.
   • Shut down the vehicle so that SYNC powers off and then turn the vehicle back on.

4. Perform a master/factory reset unless you have a SYNC 4A- or SYNC 4-equipped vehicle.
   
   Important: Performing a factory reset with SYNC 4A or SYNC 4 will make all subscriptions (Navigation, Ford BlueCruise, etc.) unavailable for up to 10 business days, and you must re-activate your vehicle in the Ford app^** for remote features (remote start, lock, unlock, etc.) to be available again.

If SYNC cannot detect the device after resetting, contact your Ford Dealer.

1. Make sure the device is powered on and connected via Bluetooth to SYNC.
2. Disconnect all other devices plugged in or paired via Bluetooth to SYNC.
   • If the message “[user’s] phone detected” appears on the SYNC screen, the device has been detected and is working. Check the Settings menu on the head unit to ensure that the device is paired and connected.
   • If the device is not connected, proceed to step 3.
3. Tap Apps.
4. Tap Connect Mobile Apps or Find Mobile Apps (this varies based on SYNC generation and software version).

5. Perform a master/factory reset unless you have a SYNC 4A- or SYNC 4-equipped vehicle.
   
   Important: Performing a factory reset with SYNC 4A or SYNC 4 will make all subscriptions (Navigation, Ford BlueCruise, etc.) unavailable for up to 10 business days, and you must re-activate your vehicle in the Ford app^** for remote features (remote start, lock, unlock, etc.) to be available again.
    

6. Disconnect and reconnect the device on the SYNC screen.

   1. Select Settings.
   2. Tap Bluetooth.
   3. Choose Paired Devices.
   4. Tap on the device name to disconnect.
   5. Select the device name to reconnect.
      • If your device connects properly, your pairing is complete.
      • If it does not connect, proceed to step 7.
7. Delete the profile for your device and pair the device again. See your Owner's Manual for instructions on deleting a profile.
8. Shut down your vehicle and turn it back on. 

9. Perform a master/factory reset unless you have a SYNC 4A- or SYNC 4-equipped vehicle.
   
   Important: Performing a factory reset with SYNC 4A or SYNC 4 will make all subscriptions (Navigation, Ford BlueCruise, etc.) unavailable for up to 10 business days, and you must re-activate your vehicle in the Ford app for remote features (remote start, lock, unlock, etc.) to be available again.

If the device is still not connected, contact your Ford Dealer.