What should I do if I am having issues with Android Auto?
Find possible solutions to your Android Auto™ issue(s) with the troubleshooting steps contained in this article.
Importante:
- Your vehicle must be parked and running, and in an open location (e.g., free of overhead foliage, ceilings, etc.).
- Android Auto cannot be used while your device is connected to your Wi-Fi hotspot*.
Identifying Your Vehicle's SYNC®** Generation
Selecciona un recurso en la tabla a continuación para identificar la generación de SYNC de tu vehículo.
Recurso | Indicaciones |
Página de Actualizaciones de SYNC y Navegación | Puedes hacer una de estas acciones:
Your SYNC generation will appear on the right side of the page under the SYNC Current Version heading. |
Guía de Referencia Visual de SYNC | Ve imágenes ejemplificativas de generaciones de SYNC que Ford ha ofrecido. |
Troubleshooting Android Auto for SYNC 4A and SYNC 4
If your vehicle is equipped with SYNC 4A or SYNC 4, ensure your mobile device is properly connected to your vehicle either wirelessly or by USB cable. If the connection steps do not resolve your concern, follow the steps provided in the section "Step 2 - Remedy Your Android Auto Connection."
Step 1 - Ensure Your Mobile Device is Connected Properly
Ensure your mobile device is connected to SYNC using the table below, based on whether you are connected with a USB or wirelessly.
Connection Type | Requirements | Indicaciones |
USB Cable | A USB connection requires:
| Complete the following:
If there is still an issue with Android Auto, proceed to Step 2 - Remedy Your Android Auto Connection below. |
Wireless | Wireless connection requires:
Importante:
| Complete the following:
Once your phone is paired with your vehicle via Bluetooth, Android Auto should start within a few seconds. If not, follow the on-screen prompts to start Android Auto. You may need to tap Android Auto on your vehicle's display. If Android Auto does not launch, try connecting with a USB cable. |
If you are still experiencing issues, proceed to Step 2 - Remedy Your Android Auto Connection.
Step 2 - Remedy Your Android Auto Connection
If you are still experiencing issues with Android Auto, complete the steps below in order and test after each one to see if the issue is resolved.
- Use another manufacturer-approved cable.
- Use the SYNC USB port closest to the SYNC screen.
-
Set the audio source to USB and try playing music from any available source (Google Play, Spotify, etc.).
Note: If there is no sound, the USB hardware may have failed. Schedule an appointment with your preferred Concesionario Ford for a diagnosis.
- Perform a key cycle.
- Perform a SYNC module reset.
- Perform a soft reset on your device. After performing a soft reset, you will be redirected to the Home screen.
- Removable Battery: Remove the battery for 20 seconds, then replace it and start the phone.
-
Non-Removable Battery: Refer to the manufacturer's website as instructions vary by phone model.
Note: On most Android devices, press and hold the Power and Volume Down buttons at the same time for a soft reset.
- Delete your device from the vehicle's SYNC menu.
Comandos de Voz | Manually |
|
|
-
Delete SYNC from the device's Bluetooth menu.
Note: If you do not know how to disconnect SYNC from your phone's Bluetooth menu, refer to the manufacturer's website as instructions vary by phone model.
- Pair your phone to your vehicle using Bluetooth.
Once pairing is complete, you should be able to use Android Auto.
If your issue is not resolved, contact the Ford Customer Relationship Center using our Chat en Vivo option or by calling 1-800-392-3673.
Troubleshooting Android Auto for SYNC 3
If your vehicle is equipped with SYNC 3, follow the instructions below to remedy your Android Auto connection. If the connection steps do not resolve your concern, follow the steps offered in "Step 2 - Troubleshoot for Different Scenarios."
Step 1 - Remedy Your Android Auto Connection
If you have experienced a concern with Android Auto and your vehicle is equipped with SYNC 3, complete the steps below in order and test after each one to see if the issue is resolved.
- Confirm you have:
- Connected the Android device to SYNC via a manufacturer's approved USB cable.
- Android Auto installed on your smart device.
- Ensure your phone settings are correct using Google's Set Up Android Auto instructions.
- Attempt to use another manufacturer's approved cable if one is available.
-
Set the audio source to USB and try playing music from any available source (Google Play, Spotify, etc.).
Note: If there is no sound, the USB hardware may have failed. Schedule an appointment with your preferred Concesionario Ford for a diagnosis.
- Perform a soft reset on the device.
- Removable Battery: Remove the battery for 20 seconds, then replace it and start the phone.
-
Non-Removable Battery: Refer to the manufacturer's website as instructions vary by phone model.
Note: On most Android devices, press and hold the Power and Volume Down buttons at the same time for a soft reset.
- Perform a key cycle.
- Perform a SYNC Module Reset.
- Delete your device from the vehicle's SYNC menu.
Comandos de Voz | Manually |
|
|
-
Delete SYNC from the device's Bluetooth menu.
Note: If you do not know how to disconnect SYNC from your phone's Bluetooth menu, refer to the manufacturer's website as instructions will vary by phone model.
- Pair your phone to your vehicle using Bluetooth.
Once pairing is complete, you should be able to use Android Auto.
If Android Auto has disappeared from your SYNC screen, or you cannot hear incoming calls while connected to Android Auto, proceed to "Step 2 - Troubleshoot Different Scenarios."
If you are not experiencing one of the above symptoms and Android Auto is still not working properly, contact the Ford Customer Relationship Center using our Chat en Vivo option or by calling 1-800-392-3673.
Step 2 - Troubleshoot Android Auto Not Showing or Unable to Hear Incoming Calls
Refer to the table below for the different scenarios and their troubleshooting instructions.
Symptom | Indicaciones |
Android Auto is not showing or has disappeared from the SYNC screen. | Complete the following:
If the issue remains, contact your preferred Concesionario Ford for further assistance. |
You are unable to hear incoming call audio while connected to Android Auto. | Complete all the following steps and then test:
If the issue remains, contact your preferred Concesionario Ford for further assistance. |
If your issue is not resolved, or you are experiencing a different issue, contact the Ford Customer Relationship Center using our Chat en Vivo option or by calling 1-800-392-3673.
Información Adicional
How do I disable or enable Android Auto with SYNC?
*Wi-Fi hotspot includes a complimentary wireless data trial that begins upon AT&T activation and expires at the end of 3 months or when 3GB of data is used, whichever comes first, but cannot extend beyond the complimentary subscription period for remote features. Para activar, visita www.att.com/ford.
**Do not drive while distracted or while using handheld devices. Usa sistemas operados por voz cuando sea posible. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.
Android Auto and Android are a trademark of Google LLC.
Google, Google Maps y Google Play son marcas comerciales de Google LLC.
La palabra Bluetooth es marca registrada de Bluetooth SIG, Inc.