Ayuda>SYNC>Resolución de Problemas>¿Qué hago si mi navegación SYNC no puede encontrar una señal para el GPS?

What do I do if my SYNC®* Navigation is unable to find a GPS signal?

Follow the troubleshooting guide based on your SYNC generation if you see an X, a crossed-out symbol, or a similar symbol over the GPS icon of the navigation system. 

Notas:

  • The signal loss symbol may display in an area with poor GPS access, such as parking garages or other covered areas.
  • If this icon is displaying continuously, you are not in a poor GPS access area, and the map is not showing the vehicle in an accurate location, this likely means an issue has occurred and troubleshooting is required.

Identifying Your Vehicle's SYNC Generation 

These are two resources to help you identify your vehicle's SYNC generation:

  • ElSYNC and Navigation Updates page allows you to enter your Vehicle Identification Number (VIN) or log in with your Ford credentials, and select Check for update. Your current SYNC generation will appear on the right-hand side of the page. 

  • ElSYNC Visual Reference Guide has example images of each generation of SYNC Ford has offered.

     

Lost GPS Symbol Troubleshooting Steps

Important: Ensure that your vehicle is on and running in a well-ventilated area, and it is in Park (P). Confirm that you are not parked under structures or other objects that could block the connection from your vehicle to the GPS satellite.

Choose your SYNC generation from the drop-down options below:

SYNC 4A, SYNC 4, and SYNC 3

To troubleshoot the GPS connection on your SYNC 4A-, SYNC 3-, and SYNC 3-equipped vehicle:

  1. Turn the Location setting off and back on within the vehicle:
    1. Tap Settings on your vehicle's SYNC screen. 
    2. Select FordPass Connect. 
    3. Tap Connectivity Settings. 
    4. Toggle the Location Off and then On. 
  2. Perform a key cycle.
    1. Turn the vehicle off.
    2. Abre la puerta.
    3. Exit the vehicle.
    4. Lock the vehicle.
    5. Shut the door.
    6. Step away from your vehicle for 2 minutes.
  3. Perform a module reset.  

If the issue continues as you drive to different locations in the future, make an appointment with your Concesionario Ford. 

SYNC with MyFord Touch®

To troubleshoot the GPS connection on your SYNC with MyFord Touch-equipped vehicle:

  1. Perform a key cycle.
    1. Turn the vehicle off.
    2. Abre la puerta.
    3. Exit the vehicle.
    4. Lock the vehicle.
    5. Shut the door.
    6. Step away from your vehicle for 2 minutes.
  2. Perform a module reset.  

If the issue continues as you drive to different locations in the future, make an appointment with your Concesionario Ford. 

SYNC con Navegación Activada por Voz

To troubleshoot the GPS connection on your SYNC with Voice-Activated Navigation-equipped vehicle, perform a module reset.  

If the issue continues as you drive to different locations in the future, make an appointment with your Concesionario Ford. 

*Don’t drive while distracted. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.