How do I perform a SYNC master/factory reset?

Master/factory resets are performed using the SYNC®*/Digital Experience®** system in your vehicle and the instructions in this article.

Examples of reasons to perform a master/factory reset may include:

  • Before selling or transferring ownership.
  • After purchasing or leasing a pre-owned vehicle.
  • Before and after renting a vehicle.

Completing a SYNC Master/Factory Reset

Importante:

  • A master/factory reset erases all stored data, such as call history, text messages, previously paired phones, navigation favorites, personalized keyless entry codes, and modem activation.
  • A master/factory reset does not return your SYNC system to previous software versions.
  • Your vehicle must be parked and running, and in an open, well-ventilated, and safe area.

Based on your vehicle's touchscreen display, select Digital Experience or a SYNC generation from the drop-down options below to learn how to complete a master/factory reset. Si necesitas ayuda para identificar la generación sync, consulta la Guía de Referencia Visual SYNC.

Digital Experience

Performing a Module Reset

Before performing a Digital Experience factory reset, attempt a module reset to restore functionality. A module reset does not delete stored data. 

To perform a module reset, press and hold the Power button (center of the volume knob) for up to 10 seconds. Upon releasing the button, you may hear a pop sound from your vehicle's speakers. 

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Performing a Factory Reset

Importante:

  • Certain Connected Services subscriptions (Navigation, BlueCruise®†, etc.) may be unavailable for up to 10 business days after a factory reset.
  • If you are unsure if you should complete a factory reset, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
  • After the factory reset, you must re-activate your vehicle in the Ford app for remote features (remote start, lock, unlock, etc.) to be available again. Refer to the How do I activate my vehicle's modem? article to learn how.

To do a factory reset on your Digital Experience screen:

  1. Tap the Apps icon or the Vehicle icon.
  2. Selecciona Configuración.
  3. Swipe up on the Settings menu and select System.
  4. Swipe up on the System menu and select Reset options.
  5. Choose Factory reset.
  6. Follow the prompts on the screen. 

The screen will go blank as the system performs its factory reset. Once the screen is back up, the factory reset is complete. 

SYNC 4A

Before performing a SYNC 4A factory reset, try a system reset to restore functionality. El restablecimiento del sistema no elimina los datos guardados.

Performing a System Reset

To reset the system, choose the option below that applies to your vehicle.

  • Vehicles equipped with a Power button: Press and hold both the Power button (center of the volume knob) and the Seek Right button for 10 seconds.
  • Vehicles not equipped with a Power button: Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

If the system reset does not resolve the issue, continue with a factory reset.

Performing a Factory Reset

Importante:

  • Certain Connected Services subscriptions (Navigation, BlueCruise®†, etc.) may be unavailable for up to 10 business days after a factory reset.
  • If you are unsure if you should complete a factory reset, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
  • After the factory reset, you must re-activate your vehicle in the Ford app for remote features (remote start, lock, unlock, etc.) to be available again. Refer to the How do I activate my vehicle's modem? article to learn how.

To do a factory reset on your vehicle's SYNC screen:

  1. Tap Settings or the Home icon.
  2. Selecciona General.
  3. Press Reset.
  4. Choose Factory Reset.
  5. Follow the prompts on the screen to complete the reset.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

SYNC 4

Before performing a SYNC 4 factory reset, try a system reset to restore functionality. El restablecimiento del sistema no elimina los datos guardados.

Performing a System Reset

To reset the system, choose the option below that applies to your vehicle.

  • Vehicles equipped with a Power button: Press and hold both the Power button (center of the volume knob) and the Seek Right button for 10 seconds.
  • Vehicles not equipped with a Power button: Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

If the system reset does not resolve the issue, continue with a factory reset.

Performing a Factory Reset

Importante:

  • Certain Connected Services subscriptions (Navigation, BlueCruise®†, etc.) may be unavailable for up to 10 business days after a factory reset.
  • If you are unsure if you should complete a factory reset, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
  • After the factory reset, you must re-activate your vehicle in the Ford app for remote features (remote start, lock, unlock, etc.) to be available again. Refer to the How do I activate my vehicle's modem? article to learn how.

To do a factory reset on your vehicle's SYNC screen:

  1. Tap Settings.
  2. Choose General.
  3. Press Reset.
  4. Select Factory Reset.
  5. Follow the on-screen prompts to complete the factory reset.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

SYNC 3

Before performing a SYNC 3 master/factory reset, try a system reset to restore functionality. El restablecimiento del sistema no elimina los datos guardados.

Performing a System Reset

  1. Press and hold the Seek up and the audio unit Power buttons simultaneously until the screen goes black. Wait for the system reset to complete.
  2. Press the audio unit Power button to switch the system on.

If the system reset does not resolve the issue, continue with a master/factory reset.

Performing a Master/Factory Reset

To do a master/factory reset on your vehicle's SYNC screen:

  1. Tap Settings.
  2. Choose General.
  3. Scroll down and press Master Reset. Aparecerá un mensaje confirmando que se borrarán todas las configuraciones del sistema y volverán a la configuración determinada de fábrica.
  4. Press Continue. A "Resetting to factory defaults" message will appear, the system will turn off, and the screen will go blank. Pueden pasar unos minutos hasta que el sistema se reinicie y reanude su funcionamiento normal. 

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

SYNC 3 (Sin pantalla táctil)

  1. Press the Menu button.
  2. Scroll down and select General.
  3. Scroll down and select Master Reset.
  4. This will prompt a confirmation screen to appear. Scroll down and select Continue.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

SYNC con MyFord Touch®

Before performing a SYNC with MyFord Touch master reset, try a system reset to restore functionality. El restablecimiento del sistema no elimina los datos guardados. 

Performing a System Reset

  1. Press and hold the Seek up and the audio unit Power buttons simultaneously until the screen goes black.
  2. Wait for the system reset to complete.
  3. Press the audio unit Power button to switch the system on.

If the system reset does not resolve the issue, continue with a master reset.

Performing a Master Reset

  1. Press the Gear icon on your vehicle's SYNC screen.
  2. Tap Settings.
  3. Select System.
  4. Scroll down and press Master Reset. A warning screen will pop up.
  5. Disconnect all USB devices, Bluetooth® devices, and any SD cards.
  6. Press Yes to complete your master reset.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

SYNC con MyFord

  1. Push the Aux button.
  2. Push the Menu button.
  3. Select SYNC Media on the screen and press OK.
  4. Press the Down Arrow until System Settings displays on the screen and press OK.
  5. Press the Down Arrow until Advanced displays on the screen and press OK.
  6. Press the Down Arrow until Master Reset appears on the screen and press OK. SYNC will ask you to confirm the reset.
  7. Tap OK to confirm.  SYNC confirmará cuando el reinicio del sistema esté completo.

Nota: Las indicaciones pueden variar. Specific information for your vehicle can be found in your Owner's Manual.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

SYNC con Navegación Activada por Voz

  1. Press the Phone button. The screen may read "No Phone Connected."
  2. Press the Settings tab on your vehicle's SYNC screen.
  3. Select Advanced.
  4. Press the Down Arrow until Master Reset appears on the screen.
  5. Select Master Reset. SYNC will ask you to confirm the master reset.
  6. Tap Yes to continue. SYNC confirmará cuando el reinicio del sistema esté completo.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

SYNC Generación (Gen.) 1.1

  1. Push the Menu button on your SYNC system.
  2. Select the SYNC Settings option and press OK.
  3. Press the Down Arrow until Master Reset appears on the screen, and press OK.
  4. Tap Yes to continue. SYNC confirmará cuando el reinicio del sistema esté completo.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

SYNC Gen. 1

  1. Press the Phone button.

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  2. Press the Down Arrow until System Settings or Return appear on the screen, and press OK.
  3. Press the Down Arrow until Advanced appears on the screen, and press OK.
  4. Press the Down Arrow until Master Reset appears on the screen, and press OK. SYNC will ask you to confirm the reset.
  5. Tap OK to confirm.  SYNC confirmará cuando el reinicio del sistema esté completo.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

Información Adicional

¿Cómo vinculo mi teléfono con SYNC?
How do I set my favorite locations with SYNC?

*No conduzcas si estás distraído. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos. 

**Some Ford Digital Experience features require a Connected Services plan. No conduzcas si estás distraído o mientras usas dispositivos portátiles. Usa sistemas operados por voz cuando sea posible. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.

†Available feature on select vehicles. BlueCruise requires an active plan or trial – see ford.com/bluecruise for details. Se aplican términos. BlueCruise es una característica de asistencia para el conductor que no reemplaza la conducción segura ni la atención, el juicio del conductor ni la necesidad de controlar el vehículo. Solo quita las manos cuando estés en una Zona Manos Libres. Siempre ve la carretera y está preparado para reanudar el control. See Owner’s Manual for details and limitations.

La aplicación Ford, compatible con algunas plataformas para smartphone, está disponible para descargar. Se pueden aplicar tarifas por mensajes de texto y datos. 

La palabra Bluetooth es marca registrada de Bluetooth SIG, Inc.