Ayuda>SYNC>Resolución de Problemas>How do I perform a SYNC master/factory reset?

How do I perform a SYNC®* master/factory reset?

El sistema se reinicia con los valores de fábrica o completamente usando el sistema SYNC en tu vehículo. To perform a reset, identify your SYNC generation and follow the steps outlined below.

Examples of reasons to perform a master/factory reset may include:

  • Before selling or transferring ownership.
  • After purchasing or leasing a pre-owned vehicle.
  • Before and after renting a vehicle.

Identify Your Vehicle's SYNC Generation

Use these resources to help identify your vehicle's SYNC generation:

  • El SYNC and Navigation Updates page allows you to enter your Vehicle Identification Number (VIN) or log in with your Ford credentials and select Check for update. Your current SYNC generation will appear on the right-hand side of the page.
  • El SYNC Visual Reference Guide has example images of each SYNC generation.

SYNC Master/Factory Reset Instructions

Important:

  • A master/factory reset erases all stored data, such as call history, text messages, previously paired phones, navigation favorites, and modem activation.
  • Your vehicle must be in Park (P) and running, not in accessory mode.
  • Make sure you are in a well-ventilated area.

SYNC 4A

Before performing a SYNC 4A factory reset, try a system reset to restore functionality. El restablecimiento del sistema no elimina los datos guardados.

Performing a System Reset

To reset the system, choose the option below that applies to your vehicle.

  • Vehicles equipped with a Power button: Press and hold both the Power button (center of the volume knob) and the Seek Right button for 10 seconds.
  • Vehicles not equipped with a Power button: Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

If the system reset does not resolve the issue, continue with a master/factory reset.

Performing a Factory Reset

Important:

  • A factory reset will make all subscriptions (Navigation, Ford BlueCruise, etc.) unavailable for up to ten business days.
  • After the factory reset, you must re-activate your vehicle in the FordPass®** App for remote features (remote start, lock, unlock, etc.) to be available again. Click here to see how to activate FordPass® Connect***.

On your vehicle's SYNC screen:

  1. Tap the Home icon.
  2. Press Settings.
  3. Press Reset.
  4. Press Factory Reset.
  5. Follow the prompts on the screen to complete the reset.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC 4

Before performing a SYNC 4 factory reset, try a system reset to restore functionality. El restablecimiento del sistema no elimina los datos guardados.

Performing a System Reset

To reset the system, choose the option below that applies to your vehicle.

  • Vehicles equipped with a Power button: Press and hold both the Power button (center of the volume knob) and the Seek Right button for 10 seconds.
  • Vehicles not equipped with a Power button: Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

If the system reset does not resolve the issue, continue with a factory reset.

Performing a Factory Reset

Important:

  • A factory reset will make all subscriptions (Navigation, Ford BlueCruise, etc.) unavailable for up to ten business days.
  • After the master/factory reset, you must re-activate your vehicle in the FordPass App for remote features (remote start, lock, unlock, etc.) to be available again. Click here to see how to activate FordPass Connect.

On your vehicle's SYNC screen:

  1. Select Settings.
  2. Press Reset.
  3. Select Factory Reset.
  4. Follow the on-screen prompts to complete the factory reset.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC 3

Before performing a SYNC 3 master reset, try a system reset to restore functionality. El restablecimiento del sistema no elimina los datos guardados.

Performing a System Reset

  1. Press and hold the Seek up and the audio unit Power buttons simultaneously until the screen goes black.
  2. Wait for the system reset to complete.
  3. Press the audio unit Power button to switch the system on.

If the system reset does not resolve the issue, continue with a master reset.

Performing a Master Reset

On your vehicle's SYNC screen:

  1. Select Settings.
  2. Choose General.
  3. Scroll down and press Master Reset. Aparecerá un mensaje confirmando que se borrarán todas las configuraciones del sistema y volverán a la configuración determinada de fábrica.
  4. Press Continue. A "Resetting to factory defaults" message will appear, the system will turn off, and the screen will go blank. Pueden pasar unos minutos hasta que el sistema se reinicie y reanude su funcionamiento normal. 

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC 3 Without Touchscreen

To perform a master reset on SYNC 3 without a touch screen:

  1. Presiona el botón Menu.
  2. Scroll down and select General.
  3. Scroll down and select Master Reset.
  4. This will prompt a confirmation screen to appear. Scroll down and select Continue.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC® con MyFord Touch®

Before performing a SYNC with MyFord Touch master reset, try a system reset to restore functionality. El restablecimiento del sistema no elimina los datos guardados. 

Performing a System Reset

  1. Press and hold the Seek up and the audio unit Power buttons simultaneously until the screen goes black.
  2. Wait for the system reset to complete.
  3. Press the audio unit Power button to switch the system on.

If the system reset does not resolve the issue, continue with a master reset.

Performing a Master Reset

On your vehicle's SYNC screen:

  1. Press the Gear Icon.
  2. Tap Settings.
  3. Select System.
  4. Scroll down and press Master Reset. A warning screen will pop up.
  5. Disconnect all USB devices, Bluetooth devices, and any SD cards.
  6. Press Yes to complete your master reset.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC con MyFord

To perform a master reset with SYNC with MyFord:

  1. Press the AUX button.
  2. Press the MENU button.
  3. Select SYNC Media on the screen and press OK.
  4. Press the Down Arrow until System Settings displays on the screen and press OK.
  5. Press the Down Arrow until Advanced displays on the screen and press OK.
  6. Press the Down Arrow until "Master Reset" appears on the screen and press OK. SYNC will ask you to confirm the reset.
  7. Press OK to confirm. The system will display Reset Completed. 

Note: Instructions may vary. Specific information for your vehicle can be found in your Manual del Propietario.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC con Navegación Activada por Voz

To perform a SYNC with Voice-Activated Navigation master reset:

  1. Press the PHONE button. The screen may read "No Phone Connected."
  2. Press the Settings tab on your vehicle's SYNC screen.
  3. Select Advanced.
  4. Press the Down Arrow until Master Reset appears on the screen.
  5. Select Master Reset. SYNC will ask you to confirm the master reset.
  6. Press Yes to continue. SYNC confirmará cuando el reinicio del sistema esté completo.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC Gen. 1.1

To perform a SYNC Gen 1.1. master reset:

  1. Press the MENU button.
    SYNC Gen 1.1 console with MENUbutton
  2. Select the SYNC Settings option and press OK.
  3. Press the Down Arrow until Master Reset appears on the screen, and press OK.
  4. Press YES to continue. SYNC confirmará cuando el reinicio del sistema esté completo.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC Gen. 1

To perform a master reset with SYNC Gen 1:

  1. Press the PHONE button.
    SYNC Gen 1 console with Phone button.
     
  2. Press the Down Arrow until System Settings appears on the screen, and press OK.
  3. Press the Down Arrow until Advanced appears on the screen, and press OK.
  4. Press the Down Arrow until Master Reset appears on the screen, and press OK. SYNC will ask you to confirm the reset.
  5. Press OK to confirm. The system will display Reset Completed.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

Información Adicional

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*Don’t drive while distracted. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos. 

**La Aplicación FordPass, compatible con algunas plataformas para smartphone, está disponible a través de una descarga gratuita. Se pueden aplicar tarifas por mensajes de texto y datos.

***FordPass Connect (optional on select vehicles), the Ford Pass App, and Complimentary Connected Service are required for remote features (see Términos y Condiciones de FordPass for details). Connected Services and features depend on compatible AT&T network availability. La tecnología en evolución / las redes celulares / la capacidad del vehículo pueden limitar la funcionalidad y evitar el funcionamiento de las características conectadas. El Servicio Conectado no incluye hotspot Wi-Fi.