How do I perform a SYNC master/factory reset?

Master/factory resets are performed using the SYNC®*/Digital Experience system in your vehicle and the instructions in this article.

Examples of reasons to perform a master/factory reset may include:

  • Before selling or transferring ownership.
  • After purchasing or leasing a pre-owned vehicle.
  • Before and after renting a vehicle.

Completing a SYNC Master/Factory Reset

Importante:

  • A master/factory reset erases all stored data, such as call history, text messages, previously paired phones, navigation favorites, personalized keyless entry codes, and modem activation.
  • A master/factory reset does not return your SYNC system to previous software versions.
  • Your vehicle must be parked and running, and in an open location (e.g., free of overhead foliage, ceilings, etc.). 

Based on your vehicle's touchscreen display, select Digital Experience or a SYNC generation from the drop-down options below to learn how to complete a master/factory reset. If you need assistance identifying your SYNC generation, refer to the Guía de Referencia Visual de SYNC.

Digital Experience

Performing a Module Reset

Before performing a Digital Experience factory reset, attempt a module reset to restore functionality. A module reset does not delete stored data. 

To perform a module reset, press and hold the Power button (center of the volume knob) for up to 10 seconds. Upon releasing the button, you may hear a pop sound from your vehicle's speakers. 
 

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Performing a Factory Reset

Importante:

  • Certain Connected Services subscriptions (Navigation, BlueCruise®**, etc.) may be unavailable for up to 10 business days after a factory reset. 
  • If you are unsure if you should complete a factory reset, contact the Ford Customer Relationship Center using our Chat en Vivo option or by calling 1-800-392-3673.
  • After the factory reset, you must re-activate your vehicle in the FordPass®† App for remote features (remote start, lock, unlock, etc.) to be available again. Consulta los How do I activate FordPass® Connect††? article to learn how.

To do a factory reset on your Digital Experience screen:

  1. Tap the Apps icon or the Vehicle icon.
  2. Select Settings.
  3. Swipe up on the Settings menu and select System.
  4. Swipe up on the System menu and select Reset options. 
  5. Choose Factory reset. 
  6. Follow the prompts on the screen. 

The screen will go blank as the system performs its factory reset. Once the screen is back up, the factory reset is complete. 

SYNC 4A

Before performing a SYNC 4A factory reset, try a system reset to restore functionality. El restablecimiento del sistema no elimina los datos guardados.

Performing a System Reset

To reset the system, choose the option below that applies to your vehicle.

  • Vehicles equipped with a Power button: Press and hold both the Power button (center of the volume knob) and the Seek Right button for 10 seconds.
  • Vehicles not equipped with a Power button: Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

If the system reset does not resolve the issue, continue with a factory reset.

Performing a Factory Reset

Importante:

  • Certain Connected Services subscriptions (Navigation, BlueCruise®**, etc.) may be unavailable for up to 10 business days after a factory reset. 
  • If you are unsure if you should complete a factory reset, contact the Ford Customer Relationship Center using our Chat en Vivo option or by calling 1-800-392-3673.
  • After the factory reset, you must re-activate your vehicle in the FordPass®† App for remote features (remote start, lock, unlock, etc.) to be available again. Consulta los How do I activate FordPass® Connect††? article to learn how.

To do a factory reset on your vehicle's SYNC screen:

  1. Tap Settings or the Home icon.
  2. Press Reset.
  3. Choose Factory Reset.
  4. Follow the prompts on the screen to complete the reset.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC 4

Before performing a SYNC 4 factory reset, try a system reset to restore functionality. El restablecimiento del sistema no elimina los datos guardados.

Performing a System Reset

To reset the system, choose the option below that applies to your vehicle.

  • Vehicles equipped with a Power button: Press and hold both the Power button (center of the volume knob) and the Seek Right button for 10 seconds.
  • Vehicles not equipped with a Power button: Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

If the system reset does not resolve the issue, continue with a factory reset.

Performing a Factory Reset

Importante:

  • Certain Connected Services subscriptions (Navigation, BlueCruise®**, etc.) may be unavailable for up to 10 business days after a factory reset. 
  • If you are unsure if you should complete a factory reset, contact the Ford Customer Relationship Center using our Chat en Vivo option or by calling 1-800-392-3673.
  • After the factory reset, you must re-activate your vehicle in the FordPass®† App for remote features (remote start, lock, unlock, etc.) to be available again. Consulta los How do I activate FordPass® Connect††? article to learn how.

To do a factory reset on your vehicle's SYNC screen:

  1. Tap Settings.
  2. Press Reset.
  3. Select Factory Reset.
  4. Follow the on-screen prompts to complete the factory reset.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC 3

Before performing a SYNC 3 master/factory reset, try a system reset to restore functionality. El restablecimiento del sistema no elimina los datos guardados.

Performing a System Reset

  1. Press and hold the Seek up and the audio unit Power buttons simultaneously until the screen goes black. Wait for the system reset to complete.
  2. Press the audio unit Power button to switch the system on.

If the system reset does not resolve the issue, continue with a master/factory reset.

Performing a Master/Factory Reset

To do a master/factory reset on your vehicle's SYNC screen:

  1. Tap Settings.
  2. Choose General.
  3. Scroll down and press Master Reset. Aparecerá un mensaje confirmando que se borrarán todas las configuraciones del sistema y volverán a la configuración determinada de fábrica.
  4. Press Continue. A "Resetting to factory defaults" message will appear, the system will turn off, and the screen will go blank. Pueden pasar unos minutos hasta que el sistema se reinicie y reanude su funcionamiento normal. 

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC 3 (Sin pantalla táctil)

  1. Presiona el botón Menu.
  2. Scroll down and select General.
  3. Scroll down and select Master Reset.
  4. This will prompt a confirmation screen to appear. Scroll down and select Continue.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC con MyFord Touch®

Before performing a SYNC with MyFord Touch master reset, try a system reset to restore functionality. El restablecimiento del sistema no elimina los datos guardados. 

Performing a System Reset

  1. Press and hold the Seek up and the audio unit Power buttons simultaneously until the screen goes black.
  2. Wait for the system reset to complete.
  3. Press the audio unit Power button to switch the system on.

If the system reset does not resolve the issue, continue with a master reset.

Performing a Master Reset

  1. Press the Gear icon on your vehicle's SYNC screen.
  2. Tap Settings.
  3. Select System.
  4. Scroll down and press Master Reset. A warning screen will pop up.
  5. Disconnect all USB devices, Bluetooth® devices, and any SD cards.
  6. Press Yes to complete your master reset.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC con MyFord

  1. Push the Aux button.
  2. Push the Menu button.
  3. Select SYNC Media on the screen and press OK.
  4. Press the Down Arrow until System Settings displays on the screen and press OK.
  5. Press the Down Arrow until Advanced displays on the screen and press OK.
  6. Press the Down Arrow until Master Reset appears on the screen and press OK. SYNC will ask you to confirm the reset.
  7. Tap OK to confirm.  SYNC confirmará cuando el reinicio del sistema esté completo.

Nota: Las indicaciones pueden variar. Specific information for your vehicle can be found in your Manual del Propietario.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC con Navegación Activada por Voz

  1. Presiona el botón Teléfono. The screen may read "No Phone Connected."
  2. Presiona la pestaña Configuración en la pantalla SYNC de tu vehículo.
  3. Select Advanced.
  4. Press the Down Arrow until Master Reset appears on the screen.
  5. Select Master Reset. SYNC will ask you to confirm the master reset.
  6. Tap Yes to continue. SYNC confirmará cuando el reinicio del sistema esté completo.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC Generación (Gen.) 1.1

  1. Push the Menu button on your SYNC system.
  2. Select the SYNC Settings option and press OK.
  3. Press the Down Arrow until Master Reset appears on the screen, and press OK.
  4. Tap Yes to continue. SYNC confirmará cuando el reinicio del sistema esté completo.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

SYNC Gen. 1

  1. Press the Phone button.

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  2. Press the Down Arrow until System Settings or Return appear on the screen, and press OK.
  3. Press the Down Arrow until Advanced appears on the screen, and press OK.
  4. Press the Down Arrow until Master Reset appears on the screen, and press OK. SYNC will ask you to confirm the reset.
  5. Tap OK to confirm.  SYNC confirmará cuando el reinicio del sistema esté completo.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Chat en Vivo option.

Información Adicional

¿Cómo vinculo mi teléfono con SYNC?
How do I set my favorite locations with SYNC?

*No conduzcas si estás distraído. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos. 

**Available Feature.  BlueCruise requires a Connected Service plan, FordPass® App, and modem activation.  Equipped vehicles come with either a 90-day trial or a 2-year, 3-year or 4-year BlueCruise Connected Service plan, after which purchase is required.  Consulta ford.com/bluecruise for more details.  BlueCruise driver-assist features are supplemental and do not replace safe driving or driver's attention, judgment and need to control the vehicle. Only remove hands in a Hands-Free Blue Zone.  Always watch the road and be prepared to resume control. Consulta Manual del Propietario para conocer los detalles y las limitaciones.

†The FordPass® App, compatible with select smartphone platforms, is available via a download. Se pueden aplicar tarifas por mensajes de texto y datos.

††FordPass Connect (optional on select vehicles), the Ford Pass App, and Complimentary Connected Service are required for remote features (see Términos y Condiciones de FordPass for details). Connected Services and features depend on compatible AT&T network availability. La tecnología en evolución / las redes celulares / la capacidad del vehículo pueden limitar la funcionalidad y evitar el funcionamiento de las características conectadas. Connected Service excludes Wi-Fi hotspots.

La palabra Bluetooth es marca registrada de Bluetooth SIG, Inc.