Ford+Alexa App Troubleshooting Frequently Asked Questions

If the Ford+Alexa App cannot locate your vehicle, identify your mobile device's operating system (OS) in the table below and follow the steps.

If your device is connected, but you do not see any apps (including Ford+Alexa):

1. Select Apps on your vehicle's SYNC screen.
2. Tap Find Mobile Apps.
   • If your apps show, try to launch a mobile app.

   • If they still do not show, How do I perform a SYNC master/factory reset? unless you have a SYNC 4A- or SYNC 4-equipped vehicle.
     
     Important: Performing a factory reset with SYNC 4A or SYNC 4 will make all subscriptions (Navigation, Ford BlueCruise, etc.) unavailable for up to 10 business days, and you must How do I activate my vehicle's modem using the Ford app? for remote features (remote start, lock, unlock, etc.) to be available again.

If the steps above do not correct your concern, contact your Ford Dealer. 

Apple CarPlay and Android Auto^™ will need to be disabled for the Ford+Alexa App to be launched on the SYNC screen. 

See the following topics for additional steps: 

• How do I turn off Apple CarPlay with SYNC?
• How does Android Auto work with my vehicle?

If the steps above do not correct your concern, contact your Ford Dealer. 

This may be due to an issue with the network connection on your smartphone. Contact your mobile device carrier. 

This may be due to a network time-out. Your device may have lost connection while Alexa was processing the request. Repeat the question when the network is reconnected.

The word used to address Alexa is the wake word. The wake word may not work if your mobile device is too far from you, the cabin noise is too loud, or the wake word setting is turned off. 

The following scenarios could have turned off the setting:

• The first time it was used, the option to Allow Alexa Auto to Record Audio was denied.
• The setting was manually turned off. 

To access the wake word settings:

1. Go to the Ford+Alexa App's home screen.
2. Tap Menu.
3. Select Wake Word Detection to turn it on or off.

The app locks your phone screen when the vehicle is in motion. Other reasons may include:

• The lock screen looks very similar to the regular Home screen but lacks the menu, beta feedback, and help icon.
• Menu icons disappear while the vehicle is parked. 

Verify your GPS permissions:

• If GPS permissions are enabled and the vehicle’s GPS unit has a signal, location-based requests will return information relevant to your vehicle's location. 

• If GPS permissions are disabled or the GPS unit does not have a signal, location-based requests will return information relevant to the device location set in the Alexa companion app.
  
  Note: If your vehicle was parked in a garage, it can take several minutes for the GPS unit to obtain a signal. Results are based on the address set in the Ford+Alexa App until your vehicle establishes a GPS signal.

To enable your GPS:

1. Tap Settings on your vehicle's SYNC screen.
2. Select FordPass Connect.
3. Tap Connectivity Settings.
4. Toggle the Location on. 

If GPS concerns continue, contact your Ford Dealer.