How do I report a successful SYNC®* installation?

You can report a completed SYNC update on the SYNC software update website. You need to use your computer and the USB drive you performed the update with.

To record a successful SYNC software update:

  1. Insert the flash drive, also known as a USB or thumb drive, you used for the update into your computer.
  2. Ir a SYNC software update página.
  3. Scroll down to Step Three: Confirm Update on the SYNC software update page.
  4. Click on Browse for log file.
  5. Browse the flash drive you used to update your SYNC system.
  6. Select the XML log file in the "SYNCMyRide" folder.

    Note: An example of the file you will upload is "sync_48474463_1A2B3C4D5E6F8G8H9.xml." Your filename will differ because it will contain your Vehicle Identification Number (VIN). 

If you still require assistance, contact the Customer Relationship Center by calling 1-800-392-3673 or selecting our Chat en Vivo option.

Note: If you have not yet performed a SYNC update, refer to How do I install SYNC updates using a USB or Wi-Fi for the steps.

Información Adicional

¿Cómo reviso las actualizaciones de SYNC?
How do I install SYNC updates with Wi-Fi or a USB device?


*No conduzcas si estás distraído. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.