How do I perform a Master Reset with SYNC®* 4A?

Resetting the system

Before performing a master reset, try resetting the system to restore functionality. El restablecimiento del sistema no elimina los datos guardados.

To reset the system:

Vehicles equipped with a Power button
Press and hold both the Power button (center of the volume knob) and the Seek Right button for 10 seconds.

SYNC 4A soft reset

Vehicles not equipped with a Power button
Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

SYNC 4A soft reset without power button

If the system reset does not resolve the issue, continue with a master reset.


Performing a master reset

A SYNC master reset erases all stored data. This includes FordPass® Connect (modem) activation, authorizations, call history, text messages, previously paired phone, and navigation favorites.

  1. Tap the Vehicle image on the left-hand side of your vehicle's SYNC 4A screen.
  2. Presiona Settings (Configuración).
  3. Press Reset.
  4. Presiona Master Reset (Reinicio Completo).
  5. Follow the prompts on the screen to complete the reset.

Back to Performing a master reset with SYNC


*No conduzcas si estás distraído. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.

FordPass Connect™ (optional on select vehicles), the Ford Pass App, and Complimentary Connected Service are required for remote features (see Términos y Condiciones de FordPass for details). Connected Service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent the operation of connected features. El Servicio Conectado no incluye hotspot Wi-Fi.