Why isn't the Voice Recognition working after performing a SYNC®* update?

If you experience issues with voice recognition after performing a SYNC update, follow the troubleshooting tips below:

  1. Perform a master reset. Make sure to let the master reset finish completely. 
    • Press Settings on your vehicle's SYNC screen.
    • Tap General.
    • Press the scroll bar or swipe vertically until you see Master Reset.
    • Press Master Reset. Aparecerá un mensaje confirmando que se borrarán todas las configuraciones del sistema y volverán a la configuración determinada de fábrica.
    • Press Continue.
    • Resetting to factory defaults message will appear, the system will turn off and the screen will go blank. Pueden pasar unos minutos hasta que el sistema se reinicie y reanude su funcionamiento normal. 
       
  2. Ensure that the Welcome animation appears after the reset is done.
     
  3. Perform a key cycle
    • Turn the vehicle off.
    • Open the driver’s door and lock the door.
    • Close the driver’s door.
    • Wait two minutes and ensure the radio display turns off completely.
    • Restart the vehicle.
       
  4. Ensure that the Welcome animation appears.
     
  5. Wait for the Home screen to show.
     
  6. Insert the USB drive and start the update again. To download the SYNC update, visit ford.com/support and enter your VIN.

Note: A SYNC Master Reset returns the system to its factory default settings. You will need to de conectar tu teléfono again and restore any previously selected settings.

If the above steps do not resolve the issue, contact your Concesionario Ford para obtener asistencia.


*Don’t drive while distracted. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.