What can I do if I am having issues with the SYNC®* 3 Wi-Fi Hotspot**?

If you are experiencing connection issues with your Wi-Fi Hotspot, ensure your vehicle is equipped with an activated FordPass Connect modem y Wi-Fi capabilities.

If you still cannot connect to Wi-Fi, verify the following in your SYNC system: 

  • Make sure Wi-Fi is enabled.
    1. Select Settings
    2. Tap Wi-Fi Hotspot
    3. Push Vehicle Hotspot.
    4. Toggle to ON.
    5. Ensure the device you are trying to connect to the hotspot is within 50 feet of the vehicle.
  • If you recently changed your Wi-Fi password, log in using your new password.
  • Ensure you are not trying to connect a device while the vehicle is in motion at greater than 5 mph. 
  • Check to see if the device is not on the Blocked Devices list.
    1. Select Settings.
    2. Tap Wi-Fi Hotspot.
    3. Push Vehicle Hotspot.
    4. Press Settings.
    5. Select Manage Devices.
    6. Choose Manage Blocked Devices.
  • If you recently performed a Master Reset, all devices will be disconnected and the vehicle will return to factory default settings.

If you require further assistance, contact our Customer Relationship Center at 1-800-392-3673 or select LIVE CHAT.

Información Adicional

¿Mi vehículo está equipado con un hotspot Wi-Fi?
How do I enable the Wi-Fi hotspot in my vehicle?
How to connect to the vehicle's hotspot?
How do I find the password for my Wi-Fi hotspot?

*Don’t drive while distracted. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.

**Wi-Fi hotspot includes wireless data trial that begins upon AT&T activation and expires at the end of 3 months or when 3GB of data is used, whichever comes first, but cannot extend beyond the trial subscription period for remote features. Para activar, visita www.att.com/ford.

***The FordPass App, compatible with select smartphone platforms, is available through a free download. Se pueden aplicar tarifas por mensajes de texto y datos.

****FordPass Connect (optional on select vehicles), the Ford Pass App, and Complimentary Connected Service are required for remote features (see Términos y Condiciones de FordPass for details). Connected Services and features depend on compatible AT&T network availability. La tecnología en evolución / las redes celulares / la capacidad del vehículo pueden limitar la funcionalidad y evitar el funcionamiento de las características conectadas. Connected Service excludes Wi-Fi hotspots.