Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
To use any SYNC®* or Ford Digital Experience phone features, connect or "pair" your Bluetooth®-enabled device to your infotainment system using the instructions below.
Important: Your vehicle must be parked and running, and in an open location (e.g., free of overhead foliage, ceilings, etc.).
Based on your vehicle's touchscreen display, select Ford Digital Experience or a SYNC generation from the drop-down options below for instructions on how to connect your phone or device. If you need assistance identifying your SYNC generation, refer to the SYNC Visual Reference Guide.
Connecting Your First Device
Once all prompts have been answered, your device will be paired with your Ford Digital Experience system.
Connecting Additional Devices
Once all prompts have been answered, your device will be paired with your Ford Digital Experience system.
Pairing a Phone
The SYNC screen will indicate that you have successfully paired your phone.
Pairing a Non-phone Bluetooth-Enabled Device (iPad®, Tablet, etc.)
The SYNC screen will indicate that you have successfully paired your device.
Pairing a Phone
Pairing a Non-phone Bluetooth-Enabled Device (iPad®, Tablet, Etc.)
Once successfully paired, you will receive a confirmation message on your vehicle's SYNC screen.
The SYNC screen will indicate that you have successfully paired your device.
The SYNC screen will indicate that you have successfully paired your device.
The SYNC screen will indicate that you have successfully paired your device.
The SYNC screen will indicate that you have successfully paired your device.
The SYNC screen will indicate that you have successfully paired your mobile device.
The SYNC screen will indicate that you have successfully paired your mobile device.
The SYNC screen will indicate that you have successfully paired your mobile device.
If you need assistance pairing your phone or device, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
Notes:
For information specific to your vehicle, refer to your Owner's Manual.
What should I do if text messaging is not working?
*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
The Bluetooth word mark is a trademark of Bluetooth SIG, Inc.
iPad is a trademark of Apple Inc., registered in the U.S. and other countries.
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