If you are having issues using Apple CarPlay®* in your SYNC®** 4A-, SYNC 4-, or SYNC 3-equipped vehicle, use this article to assist with troubleshooting.
Select your SYNC generation from the drop-down options below for assistance in resolving issues with Apple CarPlay. If you need assistance determining the generation of your SYNC system, select the first drop-down option.
For more detailed information on SYNC features and functions, visit our Ford support page and browse by your preferred topic.
*Requires phone with active data service and compatible software. SYNC 3 does not control 3rd party products while in use. Third parties are solely responsible for their respective functionality.
**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
†Wi-Fi Hotspot includes wireless data trial that begins upon Bell activation and expires at the end of three months or when 3GB of data is used, whichever comes first, but cannot extend beyond the trial subscription period for remote features. To activate, go to the AT&T activation page.
IPhone, Lightning, and Siri are trademarks of Apple Inc., registered in the U.S. and other countries.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.
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