Recall Reference Number: 24S37
Building vehicles you can count on is one of our most important jobs, which is why Ford has issued a safety recall for some 2014 Ford F-150® models.
An intermittent failure of the output shaft speed (OSS) sensor in the transmission may result in an unintended downshift to first gear. This can cause the rear tires to slide until the vehicle speed slows down and could result in a loss of vehicle control, increasing the risk of a crash.
To have the Powertrain Control Module (PCM) software updated in your vehicle, you can book your appointment in the Ford app, online, or by calling an authorized Ford Dealership. Dealers will also perform a diagnostic test to determine if an additional repair to the transmission is necessary.
Complimentary Ford Pickup and Delivery and/or Ford Mobile Service may be provided at participating Ford Dealers and Lincoln Retailers.
For questions or concerns about safety recall 24S37, please call us at 866-436-7332. A Ford recall team member will be happy to assist you.
As always, thank you for being a Ford Owner.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 or visit ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro™ Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. You can also contact us at Ford Pro. Representatives are available Monday through Friday, 7:00 a.m. to 11:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m. ET.
HEARING IMPAIRED: Dial 1-800-232-5952 (TDD). Representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
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