¿Qué son las Acciones del Campo de Servicio?

There are different types of Field Service Action programs, including recall programs and Customer Satisfaction Programs.

Recall Programs

A recall is conducted to remedy a safety, compliance, or emissions concern. Recalls are Vehicle Identification Number (VIN)-specific programs. There are no expiration dates on Safety Recalls or Safety Compliance Recalls. Also, there are generally no expiration dates on Emission Recalls or Emission Compliance Recalls.

Programas de Satisfacción del Cliente

A Programa de Satisfacción del Cliente is an available upgrade to a specific component or an extension of an existing warranty. Customer Satisfaction Programs are VIN-specific programs. Time and mileage limitations do apply.

Note: To find out if your vehicle is included in a recall, visit ford.com/support and enter your VIN. You can also log in to the FordPass®* App to check for recall alerts. If your vehicle is included in a recall, contact your Concesionario Ford to have your vehicle serviced.

Información Adicional

Do I have to pay for recall repairs?
How do I get removed from a recall mailing list?
¿Puedo obtener un reembolso por una reparación por retiro del mercado?
¿Brindan un auto de alquiler por retiros del mercado?

*FordPass App, compatible with select smartphone platforms, is available through a free download. Se pueden aplicar tarifas por mensajes de texto y datos.