What are Field Service Actions (FSA)?

There are different types of Field Service Action programs including:

Recall Programs

A recall is conducted to remedy a Safety, Compliance, or Emissions concern. Los retiros del mercado son programas específicos de un VIN. There are no expiration dates on Safety Recalls or Safety Compliance Recalls. Also, there are generally no expiration dates on Emission Recalls or Emission Compliance Recalls.

Programas de Satisfacción del Cliente

A Customer Satisfaction Program (CSP) (sometimes referred to as an FSA) is an available upgrade to a specific component or an extension of an existing warranty. CSPs are VIN-specific programs. Time and mileage limitations do apply.

Note: To find out if your vehicle is included in a recall, visit ford.com/support and enter your VIN. You can also log in to the FordPass®* App to check for recall alerts. If your vehicle is included in a recall, contact your Concesionario Ford to have your vehicle serviced.

Información Adicional

Do I have to pay for recall repairs?
How do I get removed from a recall mailing list?
¿Puedo obtener un reembolso por una reparación por retiro del mercado?
¿Brindan un auto de alquiler por retiros del mercado?

*FordPass App, compatible with select smartphone platforms, is available through a free download. Se pueden aplicar tarifas por mensajes de texto y datos.