Is my Ford vehicle included in a Customer Satisfaction Program (CSP)?
To see if your vehicle has a CSP on it, visit the Ford Support website and enter your Vehicle Identification Number (VIN) or log in to your account.
What is a CSP?
A CSP provides an upgrade to a specific component or extends an existing warranty. These programs have time and mileage limitations, and they do expire. Ford Motor Company will conduct repairs specifically designated in a Customer Satisfaction Program at no cost to the owner.
Am I eligible for a refund?
You may be eligible for a refund if you paid to correct the concern addressed by a CSP before the Owner Letter was mailed. To verify eligibility and process reimbursement, provide your paid original receipts to the Service Manager at your Concesionario Ford. All refund requests for Customer Satisfaction Programs must be processed through a Ford Dealer.