2011—2019 Ford Explorer® — A-Pillar Trim Detachment Recall

Electronic key fob for a Ford vehicle

Recall Reference Number: 24S02

Building vehicles you can count on is one of our most important jobs, which is why Ford has issued a recall on certain 2011–2019 Ford Explorer SUVs.

The A-pillar exterior trim, found on either side of the front windshield, may be loose, missing, or become detached from the vehicle. This could create a road hazard for others, increasing the risk of a crash.

Once parts are available, customers will be notified and may have access to complimentary Ford Mobile and Pick-up Delivery services at participating dealerships.

For convenience, a Mobile Technician may be available to inspect and provide service where the owner is at. Appointments can be made online, in the FordPass® App, or by contacting a local Concesionario Ford.

Keeping drivers and passengers safe is one of our top priorities. For questions or concerns about the Explorer SUV safety recall 24S02, please call us at 1-866-436-7332. A Ford Recall team member will be happy to assist you.

As always, thank you for being a Ford Owner.

 

Preguntas Frecuentes

What is the issue tied to this recall?

The A-pillar exterior trim on either side of the front windshield may be loose, missing, or become detached from the vehicle. This could create a road hazard for others, increasing the risk of a crash.

What is the cause of the issue?

Some of the exterior A-pillar applique trim clip attachments are not properly engaged due to improper assembly or during subsequent repairs in the field.

¿Cuál es la reparación que se espera?

Owners will be notified by mail and instructed to take their vehicle to a Ford Dealer or Lincoln Retailer to have the A-pillar exterior trim inspected and replaced as required.

Which vehicles are affected?

Certain 2011–2019 model-year Ford Explorer vehicles built between May 17, 2010, and March 3, 2019.

Is there a warning or alert for customers?

Visible separation of the A-pillar trim from the vehicle, or rattling/excessive noise coming from the A-pillar area, which is near the sides of the front windshield.

When will parts be available?

We expect parts to be available before the end of March 2024.

When will you notify customers?

We will begin notifying customers late March 2024.

Will there be a charge to customers?

No.

What is the reference number for this recall?

The reference number is 24S02.

 

RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 or visit ford.com/support.

FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. You can also contact us at fleet.ford.com. Representatives are available Monday through Friday, 7:00 a.m. to 11:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m. ET.

HEARING IMPAIRED: Dial 1-800-232-5952 (TDD). Representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.