2021—2023 Ford F-150® Trucks with Trailer Tow Max Duty Package Safety Recall

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Recall Reference Number: 23S65

Building vehicles you can count on is one of our most important jobs, which is why Ford has issued a safety recall for certain 2021-2023 F-150® trucks with the Trailer Tow Max Duty package. There is the potential of a rear-axle hub bolt break that can lead to a loss of vehicle power and the ability to maintain Park.

As soon as an update becomes available, customers will be notified for service. Should a customer experience this condition beforehand, they should visit a dealer to inspect the vehicle. You can also check to see if your F-150 truck is included by entering your VIN aquí.

Keeping drivers and passengers safe is one of our top priorities. For questions or concerns about the F-150 truck safety recall 23S65, please call us at 1-866-436-7332. A Ford Recall team member will be happy to assist you.

As always, thank you for being a Ford Owner.

 

Preguntas Frecuentes

What is the issue tied to this recall?

Certain 2021-2023 F-150 trucks with the Trailer Tow Max Duty package may experience a broken rear-axle hub bolt. Over time, this can result in unintended movement while the vehicle is in Park if the Electric Parking Brake (EPB) is not applied. This increases the risk of injury or crash.

What is the cause of the issue?

The combination of vertical and lateral load upon the wheel-end creates bending fatigue of a specific wheel fastener, which can lead the bolt to break.

¿Cuál es la reparación que se espera?

Engineers are currently working on a repair. In the meantime, if a customer experiences this condition, they should visit a dealer to have their vehicle inspected.

Are there any open investigations on this specific issue?

No.

Which vehicles are affected?

2021–2023 F-150 trucks with Trailer Tow Max Duty package and equipped with 9.75-inch heavy-duty axle with a ¾-float axle design.

How many vehicles are affected in this recall, and where are they?

Approximately 113,000 vehicles are affected in the U.S. and U.S. federal territories.

What should customers do in the interim?

Use the electronic parking brake. If a clicking or rattling noise is heard from the rear-wheel center cap, they should contact a Concesionario Ford.

Is Ford aware of any accidents or injuries resulting from this condition?

No.

When will dealers be notified about the safety recall and the recommended fix?

Dealers will be notified on January 16.

When will parts be available?

The final service remedy will be shared with dealers and customers as soon as it is ready.

When will you notify customers?

We will begin notifying customers on January 29.

Is mobile service available?

This is not yet determined.

Is pickup and delivery an option for customers?

Yes. Complimentary pickup and delivery is available at participating dealerships.

Will there be a charge to customers?

No.

What is Ford’s reference number for this recall?

The reference number is 23S65.

 

RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 or visit ford.com/support.

FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. You can also contact us at fleet.ford.com. Representatives are available Monday through Friday, 7:00 a.m. to 11:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m. ET.

HEARING IMPAIRED: Dial 1-800-232-5952 (TDD). Representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.