2021 Ford Bronco® and 2022—2023 Ford Transit® Van 360-Degree and Rearview Camera Recall

Electronic key fob for a Ford vehicle

Recall Reference Number: 23S48

The safety of you and your passengers is an important part of every vehicle we build. That is why we are issuing a recall on the 360-Degree Camera system and Rearview Camera on the 2021 Ford Bronco and 2022-2023 Ford Transit van.

When the vehicle is placed in reverse, or when the 360-Degree view is selected, you may intermittently see a rear camera blue or black image on the SYNC® screen.

If you have any questions or concerns about the Ford Bronco and Ford Transit van safety recall 23S48, please call us at 1-866-436-7332. A Ford Recall Representative will be happy to assist you.

As always, thank you for being a Ford Owner.

 

Preguntas Frecuentes

¿Qué vehículos se ven afectados por este retiro del mercado?

Model years 2022-2023 Transit vans built between February 26, 2021, and July 30, 2023, and model year 2021 Bronco SUVs built between September 23, 2020, and December 22, 2021.

What is the issue tied to this recall?

Customers driving certain 2021 Bronco and 2022–2023 Transit vehicles may intermittently experience a rear camera blue image on the SYNC® screen when the vehicle is placed in reverse or the 360-degree view is selected during low-speed operation. Once this happens, the rear camera blue image will remain until the vehicle is turned off. The issue is likely to reoccur.

What is the cause of the issue?

Depending on the camera vehicle system, three causal factors can affect rate of defect: camera hardware, wiring retention, and Image Processing Module B (IPMB) software.

¿Cuál es la reparación que se espera?

When parts are available, owners will be notified by mail and instructed to take their vehicles to a Ford or Lincoln Dealer to have the rearview camera replaced and some models may also need a harness to relieve wire strain. Some Transit vehicles will also receive an Image Processing Module B (IPMB) software update.

When will the repair be available to customers?

We will share more details when available.

How is this issue different from the previous recall affecting certain Explorer® SUVs?

These vehicles weren't included in the previous safety recall 23S23. Ford determined a recall was required for additional vehicle lines once we identified the root cause for 23S23 and reviewed warranty and performance data across these product lines.

When will you notify customers?

We will notify customers by mail in mid-October.

Will there be a charge to customers?

No.

What is the Ford reference number for this recall?

The reference number is 23S48.

 

RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 or visit ford.com/support.

FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. You can also contact us at fleet.ford.com. Representatives are available Monday through Friday, 7:00 a.m. to 11:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m. ET.

HEARING IMPAIRED: Dial 1-800-232-5952 (TDD). Representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.