2020—2023 Ford Escape® and 2022—2023 Maverick® vehicles with 2.5L HEV/PHEV engines recalled
Recall Reference Number: 23S27
Our top priority is keeping you and everyone traveling with you safe. That’s why we are issuing a safety recall on 2020—2023 Ford Escape® and 2022—2023 Maverick® vehicles with 2.5L HEV/PHEV engines. The FordPass® App will alert you to recall details and keep you updated in real time going forward as we determine the cause and the remedy for this issue.
You can check to see if your vehicle is included in this recall by entering your VIN aquí. We understand this is inconvenient for you. If you have any questions or concerns about this safety recall, please call 1-833-807-3673 and reference 23S27. A Ford Recall team member will assist you.
What is the issue tied to this recall?
Certain 2020-2023 Ford Escape and 2022-2023 Maverick vehicles with 2.5L HEV/PHEV have engines that could fail prematurely. In the event of an engine failure, significant quantities of engine oil and/or fuel vapor may be released into the under hood environment resulting in potential underhood fire, localized melting of components, or smoke.
What is the cause of the issue?
Isolated engine manufacturing issues have resulted in engine failures involving engine block or oil pan breach on certain 2020-2023 Ford Escape and 2022-2023 Maverick vehicles with 2.5L HEV/PHEV engines. In the event of an engine block or oil pan breach, the HEV/PHEV system continues to propel the vehicle allowing the customer to continue to drive the vehicle. As the customer continues to drive after a block breach, oil and/or fuel vapor continues to be expelled and accumulates near ignition sources primarily expected to be the exhaust system.
¿Cuál es la reparación que se espera?
We are still developing the repair.
What should customers do?
If a customer hears loud (metal-to-metal clanking) engine noises, or experiences an unexpected torque reduction, or sees smoke from the engine compartment, the customer should safely park and shut off the engine as promptly as possible. If you have any questions or concerns about this safety recall, please contact a local dealer or call our Customer Service Center at 1-833-807-3673 and reference 23S27.
Should customers still go in to get their vehicle repaired for 22S47?
Customers are still encouraged to contact dealers to complete any open safety recalls on their vehicles.
Are there any symptoms that the customer might notice that could indicate their vehicle has an issue?
Engine failure is expected to produce loud noises (example: metal-to-metal clanking) audible to the vehicle's occupants. An engine failure will also result in a reduction in engine torque. In Owner Letters mailed to customers, Ford will advise customers to safely park and shut off the engine as promptly as possible upon hearing unexpected engine noises, after experiencing an unexpected torque reduction or seeing smoke from the engine compartment.
Are you recommending for customers to drive?
Ford has not issued instructions to stop driving vehicles under this recall. If customer hears loud (metal-to-metal clanking) engine noises, experiences an unexpected torque reduction or sees smoke from the engine compartment, the customer should safely park and shut off the engine as promptly as possible.
Do customers need to park outdoors?
No. Reported incidents for this recall indicate any underhood fires would occur when the vehicle is being driven.
When will you notify customers?
We will begin sending customer notifications by mail on June 12th, advising owners that a repair is anticipated to be available in the third quarter of 2023.
Will there be a charge to customers?
There will be no charge for this service.
What is the reference number for this recall?
The Ford reference number for this recall is 23S27.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 or visit ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro™ Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. You can also contact us at fleet.ford.com. Representatives are available Monday through Friday, 7:00 a.m. to 11:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m. ET.
HEARING IMPAIRED: Dial 1-800-232-5952 (TDD). Representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.