2022—2023 Ford Explorer® SUV Parking Gear Failure Recall
Recall Reference Number: 23S05
The safety of you and your passengers is key to every vehicle we build. That is why we've issued a recall for some 2022-2023 Explorer SUVs.
In some models with the 2.3L engine, some Powertrain Control Modules have reset while in Drive and disabled the Park function.
If your vehicle is affected, apply the electronic parking brake when parking your vehicle or in any other situation in which you would normally utilize the Park function. This will secure your vehicle, preventing it from rolling. You will be notified by mail to take it to a Ford Dealer to have your transmission fixed once parts are available. You can also see if your Explorer SUV is included by entering your Vehicle Identification Number (VIN) aquí.
When you receive notification that parts are available, you can book an appointment online with participating dealers, in your FordPass® App or contact your local Concesionario Ford. Your dealer may even be able to send a mobile technician to you, at your convenience.
Keeping drivers and passengers secure is a top priority at Ford. For questions or concerns about the Explorer safety recall 23S05, please call us at 1-866-436-7332. A Ford Recall team member will be happy to assist you.
As always, thank you for being a Ford Owner.
What is the issue tied to this recall?
The Powertrain Control Module may have reset in certain 2022—2023 Explorer SUVs with a 2.3L engine while the vehicle was in Drive, which could disable the Park function.
What is the cause of the issue?
Affected vehicles may have experienced one or more Powertrain Control Module reset(s) caused by a Connected Vehicle Data request.
¿Cuál es la reparación que se espera?
Vehicles will be evaluated for park system damage and any affected parts will be repaired.
What warning signs should customers be aware of?
If the vehicle's park system is unable to shift into Park, the electronic parking brake applies, displaying a Malfunction Indicator Light (MIL) and wrench light on the dashboard. There could be instances where the vehicle's park system is damaged but is still able to shift into Park. In that case there would be no warning and the vehicle could roll. That's why it is important for your dealer to inspect for any damage.
What should I do if my vehicle’s Park gear fails to engage?
Apply the electronic parking brake when parking your vehicle or in any other situation in which you would normally utilize the Park function. This will secure your vehicle, preventing it from rolling.
What if my Electronic Parking Brake fails?
There could be instances where the vehicle's park system is damaged, but the indicator will display the vehicle is in park. In that case there would be no warning at all for customers. That's why it is important to visit your dealer to inspect for any damage and to utilize the electronic parking brake as described above.
Has Ford issued instructions to stop driving the vehicles?
We have not issued instructions to stop driving your vehicle under this recall.
When will you notify customers?
We will begin mailing notifications to customers on March 6, 2023, and end on March 10, 2023.
Will there be a charge to customers?
Customers will not be charged for service.
What is the reference number for this recall?
The reference number is 23S05.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 or visit ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro™ Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. You can also contact us at fleet.ford.com. Representatives are available Monday through Friday, 7:00 a.m. to 11:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m. ET.
HEARING IMPAIRED: Dial 1-800-232-5952 (TDD). Representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.