
How do I use the Ford Ownership Care Reimbursement website?
On the Ford Ownership Care Reimbursement website, you can select your preferred payment method for a Customer Satisfaction Program refund.
You may receive a reimbursement letter for repairs performed on items covered by a Customer Satisfaction Program. It will provide:
- Instructions to visit the Ford Ownership Care Reimbursement website or to scan the QR code located at the bottom of the letter.
- A unique 8-digit Personal Identification Number (PIN) to access the reimbursement website.
Using the Ford Ownership Care Reimbursement Website
For assistance with the website, select what you would like to do from the drop-down options below.
If you require further assistance using this website, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
Additional Information
Can I get a refund for a recall repair?What is a Customer Satisfaction Program?
Did we answer your question?