What do I do if channels are not playing on SiriusXM®* 360L?

Before going to the troubleshooting steps below, confirm your SiriusXM 360L subscription is active.

  1. Turn your radio on. 
  2. Tune the Radio Source to SiriusXM.
  3. Go to Settings.
  4. Access SiriusXM from the Settings menu. 
  • If your vehicle's SYNC screen displays No Subscription or Inactive, contact SiriusXM for assistance with your subscription at 1-888-539-7474

  • If the SYNC screen displays Subscribed, your plan is active.

If you have an active subscription and are experiencing an issue, refer to the troubleshooting below.

Wide Range of Channels From 1 to 699 Not Playing

  1. Make sure your vehicle has a clear view of the sky and nothing is on the antenna.
  2. Tune to channel 1.
  3. If channel 1 does not work, move your vehicle to another location and try again.
  4. If your issue is still not resolved, contact the Customer Relationship Center at 800-392.3673

Wide Range of Channels From 700 and Above Not Playing

  1. Make sure both Vehicle Connectivity and SiriusXM 360L are toggled On in Connectivity Settings.
  2. If Vehicle Connectivity is turned on y you are still experiencing an issue, contact the Customer Relationship Center at 800-392.3673.

One Specific Channel Not Playing

Contact the Customer Relationship Center at 800-392.3673

If you need to contact the Customer Relationship Center, they may request your Sirius XM Electronic Serial Number (ESN).

Información Adicional

¿Qué es SiriusXM 360L?
How do I find the Electronic Serial Number (ESN) for my radio?


*All SiriusXM services require a subscription, sold separately by SiriusXM after the trial period. Tu servicio SiriusXM se detendrá automáticamente al final de tu prueba, a menos que decidas suscribirte. Si decides continuar con el servicio después de la prueba, el plan de suscripción elegido se renovará automáticamente y se cobrará de acuerdo con el método de pago elegido a las tarifas vigentes en ese momento. Se aplican cargos e impuestos. See the SiriusXM Customer Agreement & Privacy Policy at www.siriusxm.com for full terms and how to cancel, which includes online methods or calling 1-866-635-2349. Disponible en los 48 estados contiguos de Estados Unidos, D.C. y Puerto Rico (con límites de cobertura y receptor compatible). Visit www.siriusxm.com/FAQS for most current service area information. La disponibilidad de algunos servicios y características está sujeta a las capacidades del dispositivo y a las restricciones del lugar. Todos los cargos, contenidos y características están sujetos a cambios. SiriusXM, Pandora y todos los logotipos relacionados son marcas comerciales de Sirius XM Radio Inc. y sus respectivas subsidiarias.