If you are experiencing issues with MyKey such as being unable to clear or program a MyKey, refer to the tips and possible causes in this article.
Troubleshooting MyKey
Select your MyKey-related symptom from the drop-down options below for assistance.
Unable to Create a MyKey
Possible causes for not being able to create a MyKey are:
- The key used to start the vehicle does not have admin privileges.
- The key used to start the vehicle is the only admin key. There must always be at least one admin key.
- SecuriLock passive anti-theft system is disabled or in unlimited mode.
- The intelligent access key is not placed in the backup slot for vehicles with keyless start.
Unable to Program the Configurable Settings
Possible causes for not being able to program a MyKey are:
- The key used to start your vehicle does not have admin privileges.
- No MyKeys are created. Learn how to create a MyKey.
Unable to Clear MyKey
Possible causes for not being able to remove settings from a MyKey are:
- The key used to start your vehicle does not have admin privileges.
- No MyKeys are created. Learn how to create a MyKey.
Only Admin Key Lost
If you have lost your admin key, you will need to purchase a new key from an authorized Concesionario Ford.
Regular Key Lost
If you have lost a regular key, you can program a spare key.
MyKey Distances Not Accumulating
Possible causes for your MyKey not keeping track of your distance traveled are:
- El MyKey user is not using the MyKey.
- An admin key was used to clear MyKeys and create new MyKeys.
- Se ha restablecido el sistema de llaves.
MyKey Not Functioning with Keys
Possible causes for your MyKey not working with keys are:
- An admin key is present at vehicle start.
- There are no MyKeys programmed to your vehicle. Learn how to create MyKey.
Información Adicional
How do I program, create, and clear a MyKey?
*Las características de asistencia para el conductor son complementarias y no reemplazan la atención, el juicio del conductor ni la necesidad de controlar el vehículo. Manual del Propietario para conocer los detalles y las limitaciones.