Why I am getting an error when trying to set up a backup passcode for my Ford's Phone As A Key™*?

You may receive a "Process Aborted" error message when trying to set up your backup passcode. Ford is aware of the concern and will release a SYNC software update in summer 2021.

If you receive this message, we recommend that you perform a key cycle or reset the SYNC system, then try setting up a backup passcode again.

To perform a key cycle:

  1. Apaga el vehículo. The vehicle engine should not be running, and the vehicle should not be in accessory mode. Many newer vehicles will keep the radio on, even when the car is turned off, until a door is opened.
  2. Open the driver’s door and lock the door.
  3. Close the driver’s door.
  4. Wait two minutes and ensure the radio display turns off completely.
  5. Restart the vehicle. 

To reset the SYNC® system, press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

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*Disponible en ciertos vehículos. Requiere activación de la característica. No compatible con todos los smartphones.

**No conduzcas si estás distraído. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos. 

Temas Adicionales

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