Why is my activation pending in FordPass®*?

Your FordPass activation can go into a pending status for multiple reasons, including signal strength and approval status. Use the steps below for more details.

Note: If you need to approve a request, visit the Authorize Another User topic for steps. 

Access Pending in FordPass

If your access is pending in FordPass and:

SituationSteps
You are the primary user, complete the vehicle connection.
  1. Safely enter your vehicle.
  2. Ensure that your vehicle is on, running, parked, and in a well-ventilated safe area.
  3. Confirm that your in-vehicle connectivity settings are on.
  4. Abre la Aplicación FordPass.
  5. Tap the Connect to Vehicle tile.
  6. Select I've Started My Vehicle.
  7. Read and accept the prompt on your vehicle screen. 
  8. Press Check Connection Status once you accept the in-vehicle prompt.

FordPass will route you back to the Vehicle screen and the remote commands (if available) should appear below your vehicle image.

Note: The connection may take up to two minutes to complete. 

You receive a message advising your Connectivity Settings are Off:
  1. Abre la Aplicación FordPass 
  2. Tap the Connect to Vehicle tile. 
  3. Follow the instructions to enable connectivity settings on your vehicle screen.
  4. Select I've Enabled Connectivity in FordPass. 
  5. Read and accept the prompt on your vehicle screen. 
  6. Press Check Connection Status once you accept the in-vehicle prompt.
You are a secondary user, check your access status.
  1. Abre la Aplicación FordPass.
  2. Tap the Access Pending tile.
  3. Select Check My Access Request.

One of the following options will appear:

  • Access Pending: This means an authorized driver has not approved your request. 
  • Access Denied: This means your request has been denied. 

If you need additional assistance, contact a Guide using the Account > Contact Help options. 

More FordPass Information

For more detailed information on FordPass features and functions, visit our FordPass support page and browse by your preferred topic.

Helpful FordPass Support Categories

Información Adicional 

How do I request FordPass vehicle access?


*La Aplicación FordPass®, compatible con ciertas plataformas para smartphone, está disponible para descargar. Se pueden aplicar tarifas por mensajes de texto y datos. 

**La palabra Bluetooth es marca registrada de Bluetooth SIG, Inc.