Why does FordPass^®* say my Vehicle Identification Number (VIN) is already associated with one of my vehicles?

Algunas veces, este mensaje aparecerá en relación con la actualización de la Aplicación FordPass que se realizó. To troubleshoot the issue in FordPass:

1. Tap the Account tab.
2. Scroll down and select Log Out.
3. Force close FordPass.
   • Android devices
     1. Open your device's Settings.
     2. Scroll down and select Apps (this is usually found in the Device section). Scroll down and tap an app.
     3. Select FordPass.
     4. Tap the Stop or Force Stop option.
     5. Tap OK to confirm the action.
   • Dispositivos iOS sin un botón de Inicio
     1. Deslízate hacia arriba desde la parte inferior de la pantalla y ubícate en el medio de la pantalla.
     2. Swipe left or right until you locate FordPass.
     3. Swipe up on the FordPass app.
   • iOS - devices with a Home button
     1. Double click the Home button.
     2. Swipe left or right until you locate FordPass.
     3. Swipe up on the FordPass app.
4. Open FordPass again and log in.
5. The error message should typically self-correct. 

Note: This message can also appear if the VIN is already added to your account with a different nickname. Be sure to double-check your vehicle garage for existing VINs. 

If the error message does not self-correct, please select to contact a Guide for additional assistance.

Información Adicional

How do I remove the fleet block message from my vehicle?

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*La Aplicación FordPass, compatible con algunas plataformas para smartphone, está disponible a través de una descarga gratuita. Se pueden aplicar tarifas por mensajes de texto y datos.