Ayuda>FordPass>Resolución de Problemas>¿Por qué las puertas no se traban o destraban con FordPass?

Why are my doors not locking* and unlocking* with FordPass®**?

Sigue los pasos a continuación para solucionar los problemas de los comandos de bloqueo y desbloqueo con FordPass. 

Important: If your keys are locked inside your vehicle, please contact Roadside Assistance for additional support. 

If Your Doors Fail to Lock

  1. Open and close all doors to ensure that a door was not accidentally left ajar. 
  2. Restart your mobile device and try the command again.
  3. Attempt to lock your doors using your key FOB. 

Note: This is to ensure there is no issue with the vehicle's doors.

If your key FOB works and FordPass does not, please contact a Guide for further assistance. 

If Your Doors Failed to Unlock

  1. Restart your mobile device and try the command again.
  2. Attempt to lock your doors using your key FOB. 

Note: This is to ensure there is no issue with the vehicle's doors.

  1. Check that your modem is activated and you are properly connected to FordPass. 

If your key FOB works and FordPass does not, please contact a Guide for further assistance. 

*La característica remota para trabar/destrabar requiere seguros eléctricos en las puertas.

**La Aplicación FordPass, compatible con algunas plataformas para smartphone, está disponible a través de una descarga gratuita. Se pueden aplicar tarifas por mensajes de texto y datos.