Why are my doors not locking* and unlocking* with FordPass®**?
Sigue los pasos a continuación para solucionar los problemas de los comandos de bloqueo y desbloqueo con FordPass.
Important: If your keys are locked inside your vehicle, please contact Roadside Assistance for additional support.
If Your Doors Fail to Lock
- Open and close all doors to ensure that a door was not accidentally left ajar.
- Restart your mobile device and try the command again.
- Attempt to lock your doors using your key FOB.
Note: This is to ensure there is no issue with the vehicle's doors.
If your key FOB works and FordPass does not, please contact a Guide for further assistance.
If Your Doors Failed to Unlock
- Restart your mobile device and try the command again.
- Attempt to lock your doors using your key FOB.
Note: This is to ensure there is no issue with the vehicle's doors.
- Check that your modem is activated and you are properly connected to FordPass.
If your key FOB works and FordPass does not, please contact a Guide for further assistance.
*La característica remota para trabar/destrabar requiere seguros eléctricos en las puertas.
**La Aplicación FordPass, compatible con algunas plataformas para smartphone, está disponible a través de una descarga gratuita. Se pueden aplicar tarifas por mensajes de texto y datos.