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FordPass®* Feature Removal Frequently Asked Questions

FordPass Feature Removal FAQs

Why are the Smart Hitch, Pro Power Onboard, and Onboard Scales features no longer available in FordPass? 

Some 2021-2023 F-150/Transit, 2022-2023 F-150 Lightning, and 2023 F-Super-Duty vehicles may experience issues utilizing the Smart Hitch, ProPower Onboard, or Onboard Scales features (if equipped) in the FordPass App.

Symptoms may include:

  • The inability to connect.
  • Incorrect data displayed in FordPass.
  • No weight displayed.
  • Unable to power on/off the feature.
  • Unable to turn on generator mode (gas vehicles only).

The connection for these features has been removed from the Android™** version of the FordPass app, and will soon be removed from the iOS®*** version. The Smart Hitch and Onboard Scales were removed from FordPass functionality as of Mar. 1, 2023. Full functionality of these features will remain in-vehicle, but will not be controllable from FordPass. 

Is there an alternative or work-around available to still utilize features removed?

Full functionality of these features will remain in-vehicle, but will not be controllable from FordPass. 

How do I check which FordPass App version I have? 

Complete the following steps: 

  1. Open the FordPass App on your device. 
  2. Navigate to the Home screen. 
  3. Tap Account in the upper right corner. 
  4. Select Help. 
  5. Scroll to the bottom of the page and tap Device Information. 
    Note: Your Application Version is the first menu item. 

*La Aplicación FordPass, compatible con algunas plataformas para smartphone, está disponible a través de una descarga gratuita. Se pueden aplicar tarifas por mensajes de texto y datos.

**Android es marca registrada de Google LLC.

***iOS is a service mark of Apple Inc.