What do I do if I get a "No Key Detected" message while using Phone As A Key™* and my phone is in my Ford? 

The "No Key Detected" message means your vehicle does not see that your phone is in its interior

If you are experiencing this, try the steps below:

  1. Move the phone closer to the center of the vehicle near the cup holder or center console.
  2. If that does not work, close the FordPass** App and then reopen it.
  3. Turn your phone's Bluetooth®*** off and then back on.
  4. If you're still experiencing this symptom, check to see if your key is still listed within your FordPass App.
    1. Select the Vehicle tab in the FordPass App.
    2. Tap Phone As A Key.
    • If your key is still active, you will see the model of your phone followed by "(me)."
    • If you do not see your phone, you will need to set up Phone As A Key again.

Back to Phone As A Key troubleshooting main page


*Disponible en ciertos vehículos. Requiere activación de la característica. No compatible con todos los smartphones.

**The FordPass App, compatible with select smartphone platforms, is available via a download. Se pueden aplicar tarifas por mensajes de texto y datos.

***The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.