What are some basic troubleshooting tips for using Phone As A Key™* with my Ford?

Las limitaciones de Phone As A Key varían según la marca y el modelo del teléfono, la ubicación del teléfono y los obstáculos físicos. The following items could affect Phone As A Key performance:

  • Your smartphone is not using the latest operating system and Bluetooth®* software.
  • Being out of range. The typical operating range for Phone As A Key is 131 feet (40 meters).
  • Tu conexión Bluetooth no está habilitada, está interrumpida o fuera del alcance.
  • Your Phone As A Key is not active or enabled on at least one phone.
  • La batería del vehículo se agotó.
  • There is interference from other devices using radio frequencies or physical obstructions.
  • Tu teléfono está muy cerca de objetos metálicos u otros dispositivos electrónicos.

Note: Your key fob should not be left inside your vehicle. We highly recommend always taking your keys and Phone As A Key device when exiting your vehicle and lock all doors. 

Additional tips for using Phone As A Key

  • Your vehicle needs to be able to detect your Phone As A Key in order to unlock the doors and must be able to find your phone clearly within the interior of the vehicle to drive.
  • When in the vehicle, it’s recommended that you move your phone toward the center of the interior.
  • Keep in mind that thick or bulky smartphone cases can interfere with the Bluetooth connection. Your signal can be delayed or may not be available at all if there are bulky items between your phone and the vehicle (e.g., the phone is in a briefcase between folders, in a bag sandwiched between a laptop and a legal pad, or in a back pants pocket close to the seatback).
  • To get the fastest response with Phone As A Key, it’s recommended that you leave your FordPass®*** App open. If closed, the app will relaunch when it detects your vehicle but will take a moment to re-establish the connection, therefore, delaying response time.

Back to Phone As A Key troubleshooting main page

*Disponible en ciertos vehículos. Requiere activación de la característica. No compatible con todos los smartphones.

**iOS is a service mark of Apple Inc.

***Android es marca registrada de Google LLC.

****The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.

*****The FordPass App, compatible with select smartphone platforms, is available via a download. Se pueden aplicar tarifas por mensajes de texto y datos.