How do I set up Ford Assistant to use Facebook Messenger?

In order to use the Ford Assistant Facebook Messenger with FordPass® you must:

  • Have a compatible SYNC® 4A equipped vehicle with Enhanced Voice Recognition.
    • Currently the 2021 Edge and Mach-E.
  • Have Ford Assistant set up on your vehicle. 
  • Have a compatible device that can run FordPass and Facebook Messenger. 
    • Haz clic aquí for app phone compatibility details. 

The Ford Assistant can only be used to communicate with one vehicle at a time. If you have multiple eligible vehicles, complete your onboarding on a separate device, but be sure to use your same login credentials. 

  1. On your device, open Facebook Messenger.
  2. Search for the Ford Assistant app.
  3. Tap Get Started.
  4. The Ford Assistant will begin the onboarding process.
  5. Select Confirm eligibility when prompted.
  6. The list of compatible vehicles will display. 
  7. Tap Go to FordPass, if your vehicle is eligible.
    • If you have the app installed, you will be presented with the FordPass Home screen.
    • If you do not have the app installed, you will be directed to your respective app store to download FordPass and then to crea una cuenta.
  8. On the My News section of the Home screen, select the Ford Assistant or Your New Assistant tile.
  9. Select Set Up Ford Assistant Now.
  10. Review the various sections of the Overview page, which are. 
    • Conoce sobre tu Ford
    • Get Help From Ford
    • Controla tu Vehículo 
    • Connected Capabilities
    • Charging Scheduling & Alerts
  11. Tap Start Setup.
    • Select Let's Go to complete the next steps.
    • Select Cancel Setup if you do not want to proceed.
  12. Review the Privacy Policy.
    • Select Sounds Good if you agree to the terms.
    • Select No, thanks. Cancel. if you do not want to proceed.
  13. You will receive a prompt that you are now exiting FordPass, in which the privacy policy no longer applies.
    • To review your privacy settings, tap Manage settings in your privacy dashboard.
    • To start your chat, tap OK, Go To Messenger.
  14. You can now start asking questions using Ford Assistant with Facebook Messenger. 

Información Adicional
¿De qué se trata la característica Facebook Messenger de Ford Assistant?