How do I modify or cancel a Vehicle Service Reservation for my Ford?

Modifying or canceling a vehicle service reservation can be done using the FordPass®* App as well as the Ford Support website. Select your preferred method below for the correct steps.

Vehicle Service Reservation Modification or Cancelation Options

Modifying a Reservation using the FordPass App

  1. Log in to the FordPass App. 
  2. Select the Service screen.
  3. Tap Manage Reservation
  4. Select View Details.
    Note: This option only appears if you have an existing reservation.
  5. Tap Edit Reservation.
  6. Select to edit your preferences for the following options:
    • Date, Time, and Location
    • Reservation Type
    • Services Requested
    • Preferencias de Comunicación
      Note: You can select to add an additional phone number here. 
  7. Tap Save Changes
    Note: Your reservation number will not change. 

Canceling a Reservation using the FordPass App

  1. Ingresa al FordPass App. 
  2. Select the Service screen.
  3. Tap Manage Reservation
  4. Select View Details.
    Note: This option only appears if you have an existing reservation.
  5. Tap Cancel Reservation.
  6. Select Cancel on the Cancel Reservation confirmation screen. 

A confirmation will display advising of the reservation cancelation. From this page, you can check other upcoming reservations or proceed back to the Service tab. 

Modifying a Reservation using the Ford Support Site

  1. Ingresa a ford.com/support using your FordPass App credentials. 
  2. Click Support and Service
  3. Tap View Details of the reservation you want to reschedule. 
  4. Select Edit Reservation from the Reservation page. 
  5. Modify your reservation, including information related to: 
    • Fecha
    • Hora
    • Lugar
    • Reservation Type
    • Services Requested
    • Preferencias de Comunicación
  6. Click Save Changes

Note: Your reservation number will not change.

Canceling a Reservation using the Ford Support Site

  1. Ingresa a ford.com/support using your FordPass App credentials. 
  2. Click Support and Service
  3. Tap View Details of the reservation that needs to be rescheduled. 
  4. Select Cancel Reservation from the Reservation page. 
  5. Tap Cancel Reservation again to confirm cancelation. 

A confirmation will display advising of the reservation cancelation. From this page, you can check other upcoming reservations or proceed back to Ford.com.

Información Adicional 

¿Cómo uso la función de Reserva de Servicio del Vehículo?
What is the Vehicle Service Reservation feature?


*La Aplicación FordPass, compatible con algunas plataformas para smartphone, está disponible a través de una descarga gratuita. Se pueden aplicar tarifas por mensajes de texto y datos.