Why Is Schedule Remote Start Missing from the FordPass^® App?

Before using the Remote Features of the FordPass App:

• Ensure your vehicle is equipped with FordPass^® Connect
• Add your vehicle to the FordPass App
• Activate your vehicle in the Fordpass App
• Enable Connectivity Settings in your vehicle

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If the Schedule Remote Start option is missing from your FordPass App, follow the troubleshooting steps below.

Tip # 1: Log off and log back in to FordPass

1. Log off FordPass. 
   • Account > Scroll down > Log out
2. Log back in to FordPass. 
3. Check to see if you are able to view the Schedule Remote Start option. 
    

Tip # 2: Turn off Connectivity Settings on your vehicle's SYNC^® screen and turn them back on

1. Turn off Connectivity Settings. 
   • Settings on your vehicle's SYNC screen > FordPass Connect > Connectivity Settings > Slide to Off.
2. Perform a key cycle. 
   • Turn vehicle off > open driver's door and lock the door > close the driver's door > wait two minutes > restart vehicle.
3. Turn Connectivity Settings back on. 
4. Perform a key cycle. 
5. Check to see if you are able to view the Schedule Remote Start option. 
    

Tip # 3: Remove the VIN and add it back

1. Remove the VIN from the FordPass App. 
   • Home > Vehicle Details > Scroll down > Remove Vehicle.
2. Add the VIN back. 
3. Activate the vehicle.
   • Vehicle Details > Activate Vehicle > Start your vehicle > Press Allow on your vehicle's SYNC screen.

If you are unable to delete an existing scheduled start or need additional assistance, tap Help in the FordPass App to contact a FordPass Guide. They will help you remove the scheduled start.

Temas Adicionales

How can I locate my vehicle with the FordPass App?
I am having issues with the Remote Start feature. What do I do?
¿Cómo trabo o destrabo mi vehículo con la Aplicación FordPass de forma remota?

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FordPass Connect (optional on select vehicles), the Ford Pass App, and Complimentary Connected Service are required for remote features (see Términos y Condiciones de FordPass for details). Connected services and features depend on compatible AT&T network availability. La tecnología que evoluciona/red móvil/capacidad del vehículo pueden limitar la funcionalidad e impedir el funcionamiento de las características conectadas. Connected Services exclude Wi-Fi hotspot.

La Aplicación FordPass, compatible con algunas plataformas para smartphone, está disponible a través de una descarga gratuita. Se pueden aplicar tarifas por mensajes de texto y datos.