How do I remove the vehicle modem access for authorized users?

You can complete a modem reset for your vehicle on your vehicle's SYNC®* or Digital Experience®** screen. For more information, refer to the steps below. 

Importante:

  • This reset removes all the Ford app accounts linked to your vehicle.
  • To remove all previous owners, users, data, and in-vehicle settings, perform a factory reset. A factory reset also deletes your navigation favorites, SiriusXM® Radio presets, and makes all SYNC 4A and SYNC 4 subscriptions unavailable for up to 10 days.
  • Your vehicle must be parked and running, and in an open, well-ventilated, and safe area.

Resetting Your Vehicle's Modem

Select your SYNC generation or Digital Experience from the drop-down options below to learn how to reset your vehicle's modem. If you need assistance determining the generation of your SYNC system, refer to the SYNC Visual Reference Guide.

Digital Experience

  1. Tap the Apps icon on your vehicle's Digital Experience screen.
  2. Choose Settings.
  3. Select System.
  4. Tap Reset Options.
  5. Choose Connectivity Reset.
  6. Select Erase network data.

You can now connect to your vehicle again for remote control access.

SYNC 4A | SYNC 4 | SYNC 3

  1. Tap Settings on your SYNC screen.
  2. Scroll down and select Reset.
  3. Scroll down and select FordPass Connect Reset.
  4. Close and reopen the Ford app once the reset is complete. 

You can now connect to your vehicle again for remote control access.

Información Adicional

How do I remove a previous owner's access to my vehicle?

*No conduzcas si estás distraído o mientras usas dispositivos portátiles. Usa los controles de voz. Usa sistemas operados por voz cuando sea posible.  Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos. 

**Some Ford Digital Experience features require a Connected Services plan. No conduzcas si estás distraído o mientras usas dispositivos portátiles. Usa sistemas operados por voz cuando sea posible. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.

La aplicación Ford, compatible con algunas plataformas para smartphone, está disponible para descargar. Se pueden aplicar tarifas por mensajes de texto y datos. 

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