How do I disconnect remote vehicle access?

Ford provides several ways that customers can directly disconnect Ford app remote access and connected services from within the vehicle. In addition, domestic violence victims can also, if they choose, submit a request to Ford to disconnect remote vehicle access by using this form.

Ways To Disconnect Remote Vehicle Access

Note: If you are unable to perform these actions for any reason (e.g., a setting is locked), contact us at the number below.

1. How do I perform a SYNC master/factory reset?

   See How do I perform a SYNC master/factory reset? in the vehicle.

   A reset disconnects a modem-equipped vehicle from any App account(s) associated with the vehicle (whether the account is yours or someone else’s).

   This means that the App will no longer allow features such as:

   • Vehicle Locator
   • Lock / Unlock
   • Remote Start

2. Changing Connectivity Settings

   See Changing Connectivity Settings in the vehicle.

   Once turned off, the App will no longer allow features such as:

   • Vehicle Locator
   • Lock / Unlock
   • Remote Start

3. Turn off vehicle location sharing setting

   See the in-vehicle settings or the Owner’s Manual for information.

   Once turned off, the App will no longer allow:

   • Vehicle Locator

   Note: If you 1) Perform a Master/Factory Reset, 2) turn off Vehicle Connectivity setting, or 3) turn off vehicle location sharing setting, every App account connected to that vehicle will receive a notification communicating that the change has occurred. For example, if a Master/Factory Reset is performed, every App account connected to the vehicle will receive a notification that the account has been disconnected from the vehicle.

   Also, if there are any devices plugged into the vehicle (e.g., dash cam, other cameras or accessories), you should unplug and discard them.

To obtain a new connected vehicle app account for the vehicle, please follow the instructions on the Ford app^* site to download the app and pair the vehicle with the app.

If you have questions regarding disconnecting vehicle access or creating a new account, you may contact us by phone. For the hearing or speech impaired: please contact the Telecommunication Relay Service by dialing 711.

Ford - United States

(800) 392-3673

^*The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms and conditions apply. Visit ford.com for our privacy notice.