Why did the Ford Power-Up software update not start for my vehicle?

It could be as simple as the vehicle was not off, not in park, or the doors were open.

Requirements to Start a Ford Power-Up Software Update

The following items must be completed prior to attempting the next scheduled software update or you may receive an error message:

  • Your vehicle is stopped and parked.
  • Your parking brake is set.
  • El update is scheduled for before or after 12 a.m. (not exactly 12 a.m.).
  • Your vehicle's ignition is off.
  • All your doors are closed.
  • Your headlights are turned off.
  • Your vehicle was driven for a minimum of 30 minutes prior to avoid low battery.
    Note: This will help ensure you have enough battery charge to complete the update, but is not a guarantee.

Important: If any of the above conditions are not met, you will receive a "Vehicle Not Updated" message on your SYNC®** screen. Address the reason contained in the message before the next scheduled update. If you are still receiving error messages for the failed update, contact the Ford Customer Relationship Center at 1-800-392-3673 o selecciona Comenzar a Chatear to chat online with a representative.

"Vehicle Not Updated" message on SYNC screen

Información Adicional

Preguntas Frecuentes sobre las Actualizaciones de Software Power-Up de Ford
¿Cómo desactivo las actualizaciones de software Power-Up de Ford?

*The Aplicación FordPass, compatible with select smartphone platforms, is available through a free download. Se pueden aplicar tarifas por mensajes de texto y datos.

**Don’t drive while distracted or while using handheld devices. Usa sistemas operados por voz cuando sea posible. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.