Ford Power-Up Software Updates Information

Las actualizaciones de software presentan nuevas características y actualizaciones, para asegurarte de que siempre disfrutes de la mejor versión de tu vehículo. Below you will find answers to frequently asked questions (FAQs) about Power-Up software updates.


Software Update Overview

What are software updates?

Las actualizaciones de software presentan nuevas características y actualizaciones, para asegurarte de que siempre disfrutes de la mejor versión de tu vehículo.

When do software updates become available?

Software updates occur on a rolling basis. Por defecto, tu vehículo comenzará el proceso de actualización en cuanto haya disponible una nueva versión. Keep an eye out for software update icons to show up on your vehicle's SYNC®** screen for information about your update.

Will I be notified when a software update is available?

Yes. You will be notified if an update is pending and requires your permission to continue. Si una actualización no requiere acción y puede realizarse de fondo, recibirás una notificación una vez que se complete.

You will be notified via the SYNC 4 system, Ford Support website, and in the FordPass™ App. 

  • The SYNC 4 screen will display a message in the top banner area if updates are available, in progress, the update was successful, or if the update was unsuccessful.
  • You will receive push notifications to the device you use to access the FordPass App. FordPass will have additional information about Ford Power-Up Software Update in your Message Center.
  • If you are enrolled in Ford Power-Up Software Updates, but do not use FordPass, you will get email notifications about Ford Power-Up Software Updates. You can view updated details by clicking the Tell Me More button within the email message.
  • You can also check the update status in System Updates under SYNC System Settings.

¿Qué incluye mi actualización?

Puedes consultar la disponibilidad de una actualización en la pantalla Update Details (Detalles de Actualización) del vehículo. You can also visit the FordPass®* App and your Ford Account dashboard to view the update details.

¿Puedo conducir el vehículo mientras se realiza la actualización?

Depende. Algunas actualizaciones requieren que tu vehículo no esté en movimiento por un período breve (estacionado y apagado). If that is the case, we will notify you ahead of time, so you can prepare. See the "Will I be notified when a software update is available?" FAQ. To ensure you will not need your vehicle during your scheduled update time, it is best to set your recurring schedule at a time when you know you will not need your vehicle (e.g., overnight, during work, etc.). Other updates complete seamlessly in the background and will not require a schedule.

 

Software Update Settings

¿Dónde puedo encontrar información sobre mi última actualización correcta de software? 

You can find this information in your vehicle and by logging in to your FordPass App or Ford Account.

  • On your vehicle's SYNC screen, go to the SETTINGS menu and tap on System Updates to learn more. 
  • In the FordPass App, you will get an alert on your Home screen where you can view the most recent successful software update details.

¿Por qué tengo que programar una actualización?

Algunas actualizaciones requieren que tu vehículo no esté en movimiento por un período breve (estacionado y apagado), con un período de solo dos minutos para cancelar, en caso que necesites hacerlo. When you set a recurring schedule, you can ensure that these types of updates will occur when you will not be driving (e.g., overnight, during work, etc.). You’ll get an in-vehicle reminder before the update takes place. 

¿Qué sucede si olvido mi cronograma de actualización?

Recibirás un recordatorio en el vehículo hasta 24 veces antes de la hora de instalación programada. You will have the ability to change your scheduled time up to two minutes before the update starts. You will also see a reminder in your FordPass App and on your Ford Account dashboard.

Can I change my software update settings?

Yes, but it is not recommended. With Automatic Updates on, you will have a seamless update experience, and you will receive the latest features and enhancements without missing a step.

¿Puedo cancelar una actualización de software una vez que comienza?

No, you cannot cancel a software update once it has started.

¿Cómo sé si mi actualización se realizó correctamente?

You will be notified in your vehicle as well as in your FordPass App and on your Ford Account dashboard. You will see a "Success" icon on your vehicle's SYNC screen.

 

Software Updates and Wi-Fi

¿Debo conectarme a Wi-Fi?

When it is required for the update, connecting your vehicle to Wi-Fi can help you download software updates faster. You can check in your FordPass App and on your Ford Account dashboard if Wi-Fi is required for a pending update.

Can I connect to public Wi-Fi?

No en este momento.

Do I still have to be connected to Wi-Fi if my vehicle has a cellular connection?

When updating your vehicle, Wi-Fi helps ensure the fastest download process. Algunas actualizaciones solo pueden estar disponibles para descargarse en tu vehículo por Wi-Fi, por eso, para obtener la experiencia más fluida, mantén Wi-Fi activado y conectado donde esté disponible. If Wi-Fi connectivity is spotty, there are some updates that are available for download via your cellular connection. Your System Update Status on your Ford Account and in the FordPass App will let you know if Wi-Fi is required.

What do I need to do to get Power-Up software updates?

Te recomendamos setting a recurring schedule and connecting your vehicle to a frequently used and in-range private Wi-Fi network in order to get updates as soon as they become available

 

Software Update Troubleshooting

Why didn't I receive a software update?

Puede haber algunas razones:

  • Your vehicle may not support software updates. Refer to your Manual del Propietario to double-check.
  • If you have turned Automatic Updates off, you must have Notifications turned on in order to get software updates.
  • Debes tomar acción para continuar con la actualización. Check your vehicle's SYNC screen, your Ford Account dashboard, or the FordPass App to see if you have an update pending.

Why was my update canceled?

Three potential scenarios could cancel an update:

  • Automatic Updates are turned on, but a schedule is not set. When this happens, you will be notified on your vehicle's SYNC screen. Setting a schedule will trigger the update again.
  • Automatic Updates are turned off and Notifications are turned on, but a one-time consent was required and not provided. You will not be notified if this happens. Turning on Automatic Updates will trigger the update again. Contact your Concesionario Ford if you think you have missed an update.
  • Automatic Updates are turned on but the additional consent window has passed. When this happens, you will not be notified. Setting a schedule will prevent this from happening again. Contact your dealer if you would still like to update.

Why am I not getting notified in my car when an update is available?

There are a couple of things that may be going on:

  • Automatic Update Notifications are not turned on. Change your System Update settings.
  • An update may not be available yet.
  • Your vehicle may not be equipped with software updates.
  • Your vehicle is out of Wi-Fi or cell range.

Why didn't my update start at its scheduled time?

Most likely, the requirements for the update were not met. Typically, this means the vehicle was not off, in park or the doors were open. You will be notified in-vehicle if the conditions were not met. 

Why did I get an update but did not see any changes?

Some software updates can be minor bug fixes, which may not result in any noticeable changes to your driving experience.

Will I still get my update if I cannot connect to Wi-Fi?

If you are unable to connect your vehicle to Wi-Fi, some updates can download through your vehicle's cellular network. However, Wi-Fi helps ensure the fastest download process, so for a seamless experience, keep Wi-Fi on and connected wherever available.

Note: Full map updates will only be available via Wi-Fi.


*The Aplicación FordPass, compatible with select smartphone platforms, is available through a free download. Se pueden aplicar tarifas por mensajes de texto y datos.

**No conduzcas si estás distraído. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.

 FordPass® Connect (optional on select vehicles), the Ford Pass App, and Complimentary Connected Service are required for remote features (see Términos y Condiciones de FordPass for details). Connected Service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent the operation of connected features. El Servicio Conectado no incluye hotspot Wi-Fi.

At purchase, the FordPass Connect modem is connected and sending vehicle data (e.g., diagnostics) to Ford. To disable, or for more information, see in-vehicle connectivity settings. Learn more at www.fordconnected.com.