What do I do if I am having issues with SYNC®* 4A or SYNC 4 Navigation?

If you are having problems with your SYNC 4A or SYNC 4 Navigation, ensure your subscription status is active, your modem is activated, and vehicle connectivity settings are enabled.

To address your navigation issues: 

  1. Ensure your subscription is active.
    1. Open a new tab and log in to your Cuenta de Ford.
    2. Select Connected Services in the "Quick Links" section to see your subscription information. 
      • If Connected Built-in Navigation shows "Expired," you must renew it before using the navigation service.
      • If nothing is displayed for your subscription status, your vehicle is not eligible for the navigation service. 
      • If your account shows "Active," no further action is needed.
  2. Confirm your vehicle's modem is activated.
  3. Verify that the vehicle's connectivity features are all enabled on your vehicle's SYNC system:
    1. Press Settings on your vehicle's SYNC screen.
    2. Select Connectivity
    3. Choose Connectivity Vehicle Features
    4. Scroll down through the list and toggle the switch to On for all the following features: 
      • Navegación Conectada 
      • Location Services 
      • Datos del Vehículo
      • Vehicle Connectivity 

Note: After performing these steps, you can also test any applications that require navigation (e.g., YELP, HERE, TomTom, AccuWeather, INRIX, or Garmin), if equipped.

If you have completed the steps above and you are still experiencing an issue: 

  1. Ensure that your vehicle is on and running in a well-ventilated area, and it is in Park (P). 
  2. Refresh the system with a key cycle.
  3. Perform a SYNC module reset.

If you require additional assistance, contact the Ford Customer Relationship Center using our Chat en Vivo option or by calling 1-800-392-3673.

Información Adicional

¿Cómo restablezco el sistema SYNC? 
¿Cómo realizo un ciclo de llave de mi Ford? 
What happens to my Reward Points if my modem is deactivated? 
How do I remove FordPass** modem access for authorized users? 


*No conduzcas si estás distraído o mientras usas dispositivos portátiles. Usa los controles de voz. Usa sistemas operados por voz cuando sea posible. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.

**La Aplicación FordPass, compatible con algunas plataformas para smartphone, está disponible a través de una descarga gratuita. Se pueden aplicar tarifas por mensajes de texto y datos.