Stolen Vehicle Services*

Esta Connected Service can give you peace of mind by helping keep an eye on your 2024 Ford F-150® truck for you, notifying you of suspicious activity, and helping with recovery if your vehicle is stolen.

Activate and manage Stolen Vehicle Services ahora.

What if my vehicle is stolen?

Stay safe. We’ll walk you through the steps to get your vehicle back. See the step-by-step process.

Theft Protection Alerts

We provide Theft Protection Alerts through the FordPass® App should someone unexpectedly impact, enter, or move your vehicle. This includes attempts to perform a Factory Reset of your vehicle from the in-vehicle screen. You will need to have push notifications enabled to receive these alerts.

Asistencia 24/7

Our agents are always available to help if your vehicle is stolen. They can provide the vehicle’s location to the police and answer any questions on your mind. Contact them through the FordPass App. For general questions, you can reach us at 1-866-861-0420.

Vehicle Systems Protection

We keep your vehicle connected in the event of theft. This ensures that only the authorized users can override the vehicle's connectivity settings, and we can continue to track its location.

How does Stolen Vehicle Services work?

Stolen Vehicle Services uses various sensors and systems on your vehicle to monitor and report activity around your vehicle. The service will notify you of unusual or unexpected activity through the FordPass App.

In the event of theft, you can also use FordPass to report the theft and alert police. This service then uses your vehicle's cellular data connection and the ability to receive Global Positioning Satellite (GPS) data to track your vehicle. (Tracking can be affected by the loss of these signals, the coverage in your area, or the vehicle's surroundings.)

If you happen to attempt a Factory Reset during the time your vehicle is stolen, you'll notice the function is unavailable. That's intentional - a Factory Reset would hinder recovery efforts. If you need to perform a reset for some reason, you can enable the reset function for one hour with the FordPass App, although we recommend waiting until after your vehicle is recovered.

Availability and Activation

Your 2024 F-150 truck includes a one-year Stolen Vehicle Services plan. You can activate the service through the Connected Services tile in your Ford Account, no credit card required. If you haven’t already, you’ll first need to activate your modem in your vehicle through the FordPass App. This feature is currently available on 2024 F-150 models, with the exception of F-150 Lightning®.

Activate and manage Stolen Vehicle Services ahora.

Step-by-Step Process to Report, Recover, and Have Your Stolen Vehicle Returned

FordPass App screen of Stolen Vehicle Services showing steps to take and a link to call for help if your vehicle is stolen.

Once you’ve safely confirmed your vehicle is stolen:

Step 1 — Call the police

  • Your local law enforcement will help you file a report — make note of the police report number and contact information to provide to the Ford Call Center agent

Step 2 — Call us at 866-861-0419
You can call us at this number or through the FordPass App. We’ll take it from here:

  • Our Call Center agent will verify the police report with law enforcement
  • Our agent will then begin tracking your vehicle’s location, as well as disable Factory Reset functionality
  • You will receive a confirmation email from our agent with a summary of the case details
  • Our Call Center will engage police to check for case updates, share updated locations, and request that you be updated by law enforcement

Step 3 — Your vehicle is recovered and returned

  • The police will let you know when your vehicle is recovered
  • Re-engage our Call Center to deactivate tracking and initiate Recovery Mode
  • You will receive a Recovery Mode confirmation email
  • Your vehicle is returned to you

These same steps can be found in this vehicle recovery checklist PDF if you’d like to print it out and take notes.

And at any time after you’ve activated the service, you can reach out to our dedicated Call Center 24/7 through the FordPass App — go to Account > Stolen Vehicle Services > Call Us.

 

Stolen Vehicle Services FAQs

Why are other people receiving Stolen Vehicle Services alerts about my vehicle?

All authorized FordPass account users associated with the enrolled VIN will receive alerts.

Where does Stolen Vehicle Services work?

Stolen Vehicle Services works in the United States and Canada. The service is not currently available in U.S. territories or commonwealths.

Why do I need to close the Power Tailgate to activate Stolen Vehicle Services?

The Power Tailgate (if equipped), for activation purposes, is considered a door, and all doors must be closed before the initial activation of Stolen Vehicle Services.

How do I cancel Stolen Vehicle Services?

If you wish to cancel your service, you can do so through the Connected Services tile in your Ford Account.

 

Temas Relacionados

¿Cómo activo mi vehículo Ford para usar FordPass?
How do I contact Ford Roadside Assistance?
Can I view my vehicle's location in the FordPass App?
¿Puedo obtener ayuda en caso de accidente usando la Aplicación FordPass?
¿Qué servicios cubre la Asistencia en el Camino de Ford?


*Available feature. Stolen Vehicle Services requires FordPass® App (subject to FordPass Terms), modem activation, and a Connected Service plan. Los vehículos Ford equipados vienen con una prueba de Servicios de Vehículos Robados a partir de la fecha de inicio de la Garantía del Vehículo Nuevo, después de lo cual se requiere la compra. Se requiere la activación del cliente. Los servicios conectados y las características dependen de la disponibilidad de la red de AT&T compatible. La tecnología que evoluciona/red móvil/capacidad del vehículo pueden limitar la funcionalidad e impedir el funcionamiento de las características conectadas. El Restablecimiento a los Valores de Fábrica y Las Configuraciones de Conectividad del Cliente se desactivan mientras Servicios de Vehículos Robados está activo. Requieren notificaciones automáticas de tu dispositivo móvil.