How does Amazon Alexa Built-in work with my Ford?

Available Amazon Alexa Built-in^*, delivered through SYNC^®**4A and SYNC 4, allows you to interact with your vehicle using your voice, making it easier to play music, get directions, check traffic, manage home smart devices, and more.

Note: All 2025 Explorer and 2025 Expedition vehicles will have Amazon Alexa functionality removed in early 2026 due to the end of life of Alexa services across all Ford Digital Experience vehicles. 2026 and newer Ford vehicles are not equipped with Alexa. The Alexa app cannot be downloaded on Digital Experience vehicles. Google Assistant is now the voice assistant in these vehicles, and no additional actions can be taken to restore Amazon Alexa functionality.

Getting Started with Alexa Built-in

Select a topic from the drop-down options below to learn more about Alexa Built-in.

Alexa Built-in Features

Combined with the Ford app, you can:

Start/stop your engine.
Lock/unlock your doors.
Check your vehicle range.
Check your tire pressure.

Combined with a Connectivity plan, you can:

Stream music and long-form news.
Listen to podcasts and audiobooks.
Play games.
Customize your Alexa flash briefings.

Alexa Built-in Requirements

To use Alexa Built-in, you need to have:

SYNC 4 or SYNC 4A

Note: If you need assistance determining the generation of your SYNC system, refer to the SYNC Visual Reference Guide which has example images of each SYNC generation.
The vehicle added to your Ford app account.
Your vehicle's modem fully activated.
An Amazon account for an Alexa login. For assistance creating an Amazon account, contact Amazon or go to the Amazon website.

Note: Amazon Prime is not required to use this feature.

Setting Up Alexa Built-in

Importante: Tu vehículo debe estar estacionado y encendido en un lugar abierto (por ejemplo, sin follaje por encima, techos, etc.).

Tap Settings or the Home icon on your vehicle's SYNC screen.
Press Amazon Alexa.
Select Get Started or Yes to view the QR code for the Amazon login page.
Scan the QR code using your mobile device, tablet, or computer. For manual entry, use the site https://amazon.com/us/code.
Log in to your Amazon account.
Enter the code provided on your SYNC screen.

A confirmation screen will appear advising Alexa is now enabled, and you will have access to additional Amazon Alexa settings on your vehicle.

Important: If a code does not appear on your screen, contact Amazon for assistance.

Using Amazon Alexa Built-in

Say, “Alexa,” followed by your question or command.

If Listen to Wake Word is turned off, press the Push to Talk button on the steering wheel. After the tone, simply say, “Alexa,” followed by your question or command.

Alexa Built-in Subscription Details

With the purchase of a new vehicle, you will be enrolled in a complimentary:

Access to Alexa Built-in that begins on your warranty start date.
30-day trial of Ford Premium Connectivity that begins on your warranty start date and receives in-app notifications to confirm feature activation.

Note: A credit card is not required to begin a Connected Services trial. Alexa Built-in and Ford Premium Connectivity are part of the Connected Services bundle.

You can purchase a Connected Services plan that is paid monthly based on your enrollment purchase date. Canceling a paid subscription before it expires entitles you to a prorated refund for the remaining days of the month.

You can access, view, and manage Connected Services through the Ford app or the Ford Connected Services website.

^*La característica está disponible en ciertos vehículos. Las características pueden variar según el año del modelo, la versión, las opciones, los paquetes y la disponibilidad de suministros. Use the Build and Price tool to view feature availability on current models. If you have questions or need more information, reference your Owner’s Manual or contact your Ford Dealer.

^**No conduzcas si estás distraído. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Es posible que algunas características estén desactivadas cuando el vehículo está en marcha. No todas las características son compatibles con todos los teléfonos.

La aplicación Ford, compatible con algunas plataformas para smartphone, está disponible para descargar. Se pueden aplicar tarifas por mensajes de texto y datos.

Amazon, Alexa, Fire y todas las marcas relacionadas son marcas registradas de Amazon.com, Inc. o sus afiliadas.