How do I cancel my Ford BlueCruise subscription, and am I eligible for a refund?

You can use your Ford account to manage your BlueCruise plan.

Canceling a BlueCruise Subscription

You can cancel your BlueCruise subscription anytime through the Ford app or the Ford Support website.

La Aplicación Ford

  1. Open the Ford app and log in.
  2. Tap the Account icon.
  3. Select the Connected Services tile.
  4. Scroll down to BlueCruise feature and select Cancel Service.
  5. Tap Yes to complete the request.

Sitio Web de Ayuda de Ford

  1. Go to the Ford Support website.
  2. Choose My Account and sign in with your Ford account credentials.
  3. Select Account and proceed to Connected Services.
  4. Scroll down to BlueCruise feature and select Cancel Service.
  5. Choose Yes to complete the request.

BlueCruise Refund Policy

  • Refunds are available for cancellations completed within 14 days of order confirmation, and the service will end immediately.
  • After the first 14 days, the service is non-refundable, and if you choose to cancel, the service will remain active until the end of the current billing period.
  • There is a maximum of one refund per customer.

For subscription inquiries, including vehicle availability, BlueCruise Plan Pricing, cancellation, or refund inquiries, contact Ford app support.  

*Available feature on select vehicles. BlueCruise requires an active plan or trial – see ford.com/bluecruise for details. Se aplican términos. BlueCruise es una característica de asistencia para el conductor que no reemplaza la conducción segura ni la atención, el juicio del conductor ni la necesidad de controlar el vehículo. Solo quita las manos cuando estés en una Zona Manos Libres. Siempre ve la carretera y está preparado para reanudar el control. Consulta el Manual del Propietario para ver los detalles y las limitaciones.

La aplicación Ford, compatible con algunas plataformas para smartphone, está disponible para descargar. Se pueden aplicar tarifas por mensajes de texto y datos.