Asistencia en el Camino para Vehículos Eléctricos

Peace of Mind, All the Time

Your Ford vehicle’s touchscreen and your FordPass® App* give you real-time information about your Ford vehicle’s battery range, alerts you when the battery is low, lets you know the distance to empty and where you can find the closest charging stations. But if you ever run out of charge on the road, we’re here to help.

Call 1-800-241-3673 or use your FordPass App to request Ford Roadside Assistance,** and we’ll tow your vehicle to one of three locations of your choice within 50 miles:

  • A public charging station
  • Your home residence
  • A Ford EV-certified dealer within the U.S. market

If you're more than 50 miles from home, Roadside Assistance will tow your all-electric vehicle to the nearest charge station or Ford EV-certified dealer. This service comes with the purchase of your Ford electric vehicle and is good for the first five years or 60,000 miles, whichever comes first.

Roadside Assistance While Towing

If you need Roadside Assistance while towing, Ford covers up to $200 to tow both the disabled vehicle and whatever you’re towing (as long as it's not livestock or flammable) to a secure location.

Winch out coverage is also available, as long as whatever you’re towing is not in standing water and is within 100 ft. (or 30 meters) from a paved or county-maintained surface.

Asistencia Adicional

We never want you to worry while you’re on the road, which is why Roadside Assistance offers these additional services:

  • Lock-out assistance: if you’re ever locked out of your vehicle, we’ll get you back in
  • 12V-battery jump start: we’ll jump-start your starter battery if it loses its charge, and if we can’t jump your battery, we’ll tow your vehicle to the nearest Ford Dealership
  • Cash back: we’ll reimburse you for tows not requested through Roadside Assistance


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*FordPass Connect, the FordPass App and complimentary Connected Service are required for remote features (see FordPass Terms for details). Los servicios conectados y las características dependen de la disponibilidad de la red de AT&T compatible. La tecnología que evoluciona/red móvil/capacidad del vehículo pueden limitar la funcionalidad e impedir el funcionamiento de las características conectadas. El servicio conectado no incluye hotspot Wi-Fi.

**Roadside Assistance is included for certain owners and available to everyone for a per-service fee. Ford se reserva el derecho de cambiar los detalles del servicio sin obligaciones.