How do I contact Ford Roadside Assistance*?

La Asistencia en el Camino está incluida durante los primeros cinco años o 60,000 millas desde la Fecha de Inicio de la Garantía de tu vehículo (whichever comes first) and with most Planes de servicio extendido Ford Protect.

Contacting Roadside Assistance

Por Teléfono

To contact Roadside Assistance Customer Service, call 800-241-3673 and provide your: 

  • Location.
  • Vehicle Identification Number (VIN).
  • Vehicle make, model, and color.
  • License plate number.

Through the FordPass®** App

Note: For best assistance when requesting Roadside Assistance, we recommend you have your vehicle added to the app

To contact Roadside Assistance through the FordPass App:

  1. Navigate to the Service screen.
  2. Tap the Roadside Assistance tile.
  3. Choose your vehicle that requires assistance. 
    • To complete your request using the app, tap Start Request.
    • If you want to call for help, tap Call Agent and use your phone dialer to complete the call when prompted. 
  4. Complete the following listed items:
    • Ubicación del Vehículo  
    • Location Type
    • Assistance Needed
    • If you have an Electric Vehicle, you will need to confirm the following questions:
      • Where do you like to charge?
      • Keys present?
      • Customer with vehicle?
      • Vehicle can be put in neutral?
      • Vehicle four-rueda drive?
      • Low clearance?
    • Información de Contacto
      • Nombre
      • Apellido
      • Número de Móvil
    • Communication
      • Push Notifications
      • Mensajes de Texto
    • Additional Notes (Optional)
  5. Select Submit Request
  6. You will receive a confirmation that your request was submitted. 
  7. Tap View Open Request to view a summary of your request. 

Note: You will also be requested to keep your phone near in case the Roadside Assistance team needs to contact you. 

Información Adicional

¿Cómo reclamo un reembolso por la Asistencia en el Camino?
¿Qué servicios cubre la Asistencia en el Camino?
Will Roadside Assistance help if my Electric Vehicle ran out of charge?

*Roadside Assistance is included for certain owners and available to everyone for a per-service fee. Ford se reserva el derecho de cambiar los detalles del programa sin obligaciones.

**The FordPass App, compatible with select smartphone platforms, is available through a free download. Se pueden aplicar tarifas por mensajes de texto y datos.